Remote Systems Analyst (L2)
FusionTek
- New York, New York, United States
- New York, New York, United States
Über
We’re also rapidly growing and are looking for top-tier candidates who share our four core values:
We are team players, collectively working towards a common goal.
We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
We do the right thing with an honest and transparent approach that always puts our clients first.
We take ownership of our work, always seeing it through to completion.
If you align with these values and are looking to advance your career in a dynamic environment, we want to hear from you! We are seeking a Helpdesk Technician II to join our expanding team.
As a Systems Analyst, you will be a crucial member of our support team, providing high-quality technical assistance to our clients. This role requires a deep understanding of desktop support and a proactive approach to resolving technical issues. You will be responsible for handling escalations from our first-level technicians and ensuring a timely resolution of more complex problems. Strong expertise in Windows and MacOS, as well as experience with cloud services such as Office 365, is essential.
Here’s what you’ll be doing:
Managing escalated support tickets, tackling everything from break/fix challenges to application setup and user-level configurations. Beyond providing exceptional end-user support, you’ll also play a key role in enhancing our core infrastructure through server administration, networking, and security efforts.
Setting up new
Hyper‑V hosts , troubleshooting and deploying
SonicWall firewalls , and managing
Datto networking switches and access points . You’ll also work with a range of modern, innovative technologies that our team implements regularly.
Utilize our ticketing system to document, monitor, and elevate issues as needed, while maintaining clear and accurate documentation within our internal platform to ensure information remains current throughout the support process.
You’ll be part of a close-knit team where collaboration is key, working alongside a talented technical group to provide outstanding remote support and service to our clients.
This role is fully remote, offering the flexibility to work from anywhere. Working hours will be determined during the hiring process to ensure alignment with both business requirements and your availability.
Education & Certifications
CompTIA A+ and/or Network+ required
(If you don’t currently hold one, you’ll be expected to earn it after hire — we’ll support you!)
MD‑102 (Modern Desktop Administrator Associate)
preferred
Technical Skills
3–5 years of IT support experience
in an MSP or fast‑paced technical environment
Strong proficiency with
Windows 10/11
and
macOS
Solid experience with
Windows Server 2016, 2019, and 2022
Working knowledge of
SonicWall firewalls ,
Datto networking , and core
networking fundamentals
Familiarity with
Microsoft 365 ,
Office applications , and
Office 365 cloud administration
Experience with
Azure
and/or
AWS
cloud environments
Hands‑on experience with
Datto BCDR
and/or
SaaS Backup solutions
Experience using
Autotask PSA
is a strong plus
Soft Skills & Professional Abilities
Outstanding written and verbal communication skills
— you’ll interact with clients regularly
A proactive mindset and the ability to work
independently or as part of a collaborative team
Strong
time‑management
and organizational skills to balance multiple priorities effectively
A genuine desire to deliver excellent service and continuously improve
At FusionTek, we truly believe that our people are our most valuable asset. That's why we're proud to offer:
Competitive salary : R300,000 – R350,000 per year
Quarterly bonus eligibility
to reward performance
Comprehensive benefits package
Paid time off and leave policies in line with South African standards
Educational reimbursement
for certification exams and access to company-supplied training resources
Team culture : Fun events and opportunities to connect with colleagues
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Sprachkenntnisse
- English
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