Procedure Scheduler

Job Category: Clinic Support

Full-Time

AZ Admin Phoenix, AZ 85023, USA

Benefits:

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification

Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

Essential Function:

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.