Appeals Processing Senior Representative - Evernorth - Remote390 Cigna-Evernorth Services Inc. • Indianapolis, Indiana, United States
Appeals Processing Senior Representative - Evernorth - Remote
390 Cigna-Evernorth Services Inc.
- Indianapolis, Indiana, United States
- Indianapolis, Indiana, United States
Über
This role is for a Medical Coder; not Appeals Processing.
Responsibilities
Makes coverage determinations only on retrospective administrative OP claims/appeals such as bundling reviews using standard NAO and claims policies and procedures and company administrative guidelines.
Research claims and appeals information, submitted review request letters or referrals and related materials in order to make coverage determinations on retrospective OP claims/appeals such as bundling reviews.
Accurately screen any claim referral or appeal subject to state or federal mandates in order to correctly make coverage determinations on retrospective administrative outpatient claims/appeals such as bundling.
Confirms appeal set up to meet state regulatory requirements on non-ASO appeals.
Communicates approval or denial determinations made on retrospective administrative outpatient claims/appeals such as bundling reviews as required.
Documents all retrospective administrative OP claims/appeals such as bundling reviews in the appropriate unit manager and appeals/calls systems as directed by the National Appeals Organization (NAO) policies and procedures.
Manages assigned workload to completion within timeliness metrics as set forth by ERISA, state mandates, PPACA, NCQA and URAC.
Completes all required training per regulatory and credentialing body standards.
When requesting protected health information (PHI) from external or internal sources, limits requests to reasonably necessary information required to accomplish the intended purpose and limits disclosure to the amount reasonably necessary for its intended purpose.
Qualifications
High school education or GED required.
Required coder certification; only accepted for 2 programs: AAPC (Certified Professional Coder) or AHIMA (Certified Coding Specialist-Physician based). Apprentice stage of certification is not eligible.
1+ year experience CPT-4 and ICD-9/ICD-10 coding experience preferred.
Familiarity with state and federal regulations preferred.
Greater than 2 years’ experience in billing, claims, customer service, or health insurance preferred.
Good research and analytic skills per employee work history.
Proven ability to work independently.
Demonstrated good judgment.
Proven detail orientation.
Strong organizational skills.
Strong knowledge in medical terminology, anatomy, and physiology.
Remote work: If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Compensation: For this position, we anticipate offering an hourly rate of 19 - 29 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
Benefits: You’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.
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Sprachkenntnisse
- English
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