Account Manager
Deckbuildermarketers
- New York, New York, United States
- New York, New York, United States
Über
Deck Builder Marketers (DBM) is looking for an Account Manager who is responsible for one thing: owning client relationships and driving retention. This is not a role for someone who simply manages communication or “keeps clients happy.” This role is for someone who takes full ownership of the client experience, ensures work is executed correctly and on time, and builds relationships that last. You will manage client relationships, coordinate execution across internal teams, and ensure every client feels confident in the results we’re delivering. If you are organized, proactive, and take ownership of outcomes (not just tasks) we’d love to talk.
About Deck Builder Marketers Deck Builder Marketers is a specialized full-service digital marketing agency that works exclusively with deck builders across North America.
Our focus is simple:
help our clients dominate their local markets and generate consistent, high-quality leads.
We value:
Ownership of results
Direct, honest communication
Strong execution and accountability
We are not a “fluff marketing agency.” We care about performance, clarity, and long-term client success. Your work directly impacts real business owners and their ability to grow.
What You’ll Be Responsible For Client Relationship Ownership
Act as the primary point of contact for your assigned client portfolio
Build strong, trust-based relationships through consistent, proactive communication
Ensure clients feel informed, supported, and confident in our work
Retention & Client Success
Own client retention across your accounts
Identify risks early and take action to address concerns
Ensure clients see ongoing value from our services
Project Coordination & Execution
Manage timelines, deliverables, and workflows across multiple client accounts
Ensure all tasks are clearly defined and tracked in ClickUp
Conduct QA reviews before deliverables are sent to clients
Track deadlines and follow up with internal teams to keep projects moving
Communication & Reporting
Lead client meetings with clear agendas and actionable outcomes
Communicate performance updates, including wins, challenges, and next steps
Translate marketing data into clear, understandable insights
Problem Solving & Issue Resolution
Take ownership when issues arise; internally or externally
Diagnose problems, align with internal teams, and drive solutions
Communicate proactively with clients to maintain trust
What We’re Looking For Experience
3-5+ years in Account Management, Client Services, or Project Management
Experience managing multiple clients simultaneously (agency experience required)
Skills
Strong communication and organizational skills
Ability to manage multiple priorities and deadlines
Experience with ClickUp (or similar project management tools)
Experience with CRM platforms (High Level, HubSpot, etc.)
Understanding of digital marketing performance (SEO, PPC, etc.)
Who You Are
A proactive problem solver who takes action without waiting for direction
A highly organized operator who can manage multiple clients without dropping details
A strong communicator who builds trust while setting clear expectations
Someone who takes ownership of outcomes-not just responsibilities
Calm under pressure and able to manage competing priorities
How We Work At DBM, our core values guide how we operate:
Straight Shooters
– We communicate honestly and directly
Better Together
– We collaborate and support each other
Master Craftsmanship
– We take pride in the quality of our work
Empathy in Action
– We lead with awareness and respond quickly
Extreme Ownership
– We own results and follow through
What You Can Expect
U.S. holidays off
Quarterly performance-based bonuses tied to individual and company results
401(k) with company match
How to Apply Submit your application and include a short video introducing yourself and your experience managing client relationships.
Deck Builder Marketers is committed to fostering a
diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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