Technical Implementation & Operations ManagerVector Airport Systems LLC • New York, New York, United States
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Technical Implementation & Operations Manager
Vector Airport Systems LLC
- New York, New York, United States
- New York, New York, United States
Über
Our hard‑working, innovative team delivers aircraft‑based revenue generation and collection services and mission‑critical SaaS solutions to airports of all sizes. We have seen record growth across our business and are continuing to expand our team.
About the Position As Technical Implementation & Operations Manager, you will lead the deployment, operation, and reliability of the physical infrastructure that generates aircraft operations data to power our PLANEPASS® & VNOMS products. This includes a distributed network of camera/video systems and aircraft tracking equipment deployed at airports. You will oversee both installation and ongoing system performance while managing a small technical team in the Aircraft Operations Data Department.
You will also oversee the processes, procedures, and quality controls that manage the data flow from both internal & external sources into our systems. You will work with other departments including Software Engineering, Client Services, PLANEPASS® and senior management to ensure consistent, accurate and timely delivery of data.
Key Responsibilities
Plan, oversee and assist in the execution of “Hands On” installation of field hardware systems including server, networking and camera surveillance technology at airports
Coordinate logistics for installation, equipment preparation, and schedules
Ensure systems meet operational and performance standards
Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
System Reliability & Operations
Own uptime and performance of deployed systems
Lead troubleshooting across hardware, network, and configuration
Develop SOPs for maintenance and support
System Configuration & Data Capture
Configure how aircraft tracking data is captured and interpreted
Utilize internal software tools to manage system behavior
Improve data capture accuracy and performance
Manage and develop technicians and analysts
Collaborate cross‑functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
Assign and prioritize work
Build repeatable processes and accountability
Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations both initially and ongoing.
Required Qualifications
5+ years in technical or field operations
Experience with hardware or distributed systems
Strong troubleshooting across hardware and networking
Experience diagnosing issues across hardware, network, and data output
Experience managing technical teams
Ability to travel approximately 25% of the time
Preferred Qualifications
Experience with IoT or remote monitoring systems
Familiarity with networking (cellular, FTP, data transmission)
Experience supporting distributed field systems
Background in aviation, telecom, or infrastructure environments
What Success Looks Like
High uptime and reliable system performance
Efficient installations
Fast issue detection and resolution
Strong team processes and accountability
Continuous improvement in system performance
Vector Workplace
Competitive base compensation plus performance incentives tied directly to dollars collected and portfolio results
Leadership takes a constructive interest in every team member’s success.
Our cultural focus on people and results - not bureaucracy and arbitrary rules.
Work/Life Balance is respected and encouraged.
Be part of a team that enjoys time together and helps each other succeed.
You will not be micromanaged: Plan, prioritize and schedule your own tasks.
How To Apply To be considered for the position, please follow the instructions below carefully. Applicants that do not meet these requirements may not be considered.
Apply directly through our official application link provided
Resume File Naming: The file name of your resume should be your
last name ,
first name , and requisition
ID 2629
in the following format:
LastName_FirstName_ID2629
Application Completion: Please complete the application in full to be considered for the position.
Vector Airport Systems is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regards to public assistance, familial status, military or veteran status or any other status protected by applicable law.
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Sprachkenntnisse
- English
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