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Customer Service
Anytime Fitness
- New York, New York, United States
- New York, New York, United States
Über
Key Responsibilities
Respond to inbound phone calls, emails and online inquiries from members or prospective members promptly and professionally.
Provide information about memberships, promotions, club services, billing, scheduling and gym policies.
Assist with processing digital membership applications, renewals, cancellations, and account updates.
Maintain and update member records and databases in CRM or club‑management software.
Escalate member concerns or complaints to management when needed; ensure follow‑through until resolution.
Support overall member satisfaction and retention by providing friendly, helpful, and professional service.
Requirements
Legally authorized to work in the United States (remote‑only USA applicants).
High school diploma or equivalent (some postings prefer associate degree or relevant coursework).
1–2 years of experience in customer service, front‑desk, reception, or administrative support — remote experience helpful.
Excellent verbal and written communication skills; professional and empathetic manner.
Good organizational skills, ability to multitask and manage time independently.
Comfortable with computers, CRM tools / scheduling software / database systems / Microsoft Office or Google Workspace.
Reliable high‑speed internet connection and a quiet, dedicated workspace to work remotely.
Self‑motivated, able to work independently, manage tasks remotely, and maintain professionalism.
Compensation & Benefits (typical / estimated)
Hourly pay around USD $18–$19/hour (based on self‑reported data for Customer Service roles at Anytime Fitness).
Potential benefits (depending on full‑time status): health/dental/vision insurance, gym membership (or membership discounts) at Anytime Fitness, 401(k) with employer match, paid holidays/time off — for full‑time or qualifying roles.
Opportunity for growth into higher‑level customer success or administrative/operations roles.
Work Conditions
Fully remote: you will work from your home office. Must have stable internet and quiet workspace.
Typical business‑hours schedule, possibly with some flexibility depending on club locations or time zones.
Communication with colleagues and management via phone, video calls, email, and internal messaging systems.
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Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.