Consumer Support Specialist (Night Shift)Keeper Security, Inc. • New York, New York, United States
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Consumer Support Specialist (Night Shift)
Keeper Security, Inc.
- New York, New York, United States
- New York, New York, United States
Über
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About The Role Join a close-knit group of support specialists who are crushing it in our industry's space. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information.
Shift Tuesday to Saturday, 4:30 pm to 1 am CST
Responsibilities
Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
Recognize, document, and alert management of trends in customer calls, chats or emails
Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
Apply a positive and professional attitude and image for all customers and stakeholders
Maintain quality in a fast-paced environment
Ability to uphold company policy and procedures
Maintain confidential data and customer information
Follow outlined procedures as they pertain to support team guidelines
Ability and drive to perform other core role functions as assigned by management
Requirements
1+ years of experience in a customer service or support role or equivalent training and certifications
Hands‑on proficiency in Microsoft Office Suite and GSuite
Experience working with smartphones, tablets and computers – with Mac, Android and Windows operating systems
Must have strong typing skills – i.e. 40+ wpm
Must be polite, organized, punctual and detail oriented
Empathetic and patient with a customer‑first mindset
Excellent communication skills, both verbal and written
Proven experience succeeding in a high‑volume work environment with the ability to multitask
Ability to manage time effectively while working independently
Act as a self‑motivated, curious learner and a team player
Preferred
Bilingual (English/Spanish or Italian, Dutch, French) is a plus
Prior experience in software support
2+ years of experience working in a call‑center environment is preferred
Ability and desire to work a flexible schedule
Bachelor’s Degree preferred
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer‑Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401(k) (Roth/Traditional)
Generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above‑market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non‑Exempt
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Sprachkenntnisse
- English
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