Customer support specialist

Hiretruss

New York, New York, United States

New York, New York, United States

Über

At Truss, we believe that great talent exists everywhere — and that growing companies shouldn’t have to choose between accessing it and doing things the right way. We specialize in connecting U.S. enterprises with exceptional professionals in the Central Caucasus region, a part of the world rich with skilled, motivated talent that too many companies overlook. Whether a client needs end-to-end recruiting and Employer of Record (EOR) services, or simply a compliant employment structure for someone they’ve already found, we make it happen — cleanly, legally, and without the usual headaches of international hiring. But this isn’t just a staffing story. We’re in the business of opening doors in both directions. For our clients, we unlock access to emerging markets and untapped talent pools that give them a real competitive edge. For the professionals we place, we open access to meaningful, well-compensated opportunities with some of the world’s most dynamic companies. That exchange matters to us. We’re a small, operationally focused team that takes compliance seriously, moves quickly, and cares about doing right by the people on both sides of every placement.
WHAT WILL YOU WORK ON? Respond to client inquiries regarding labor codes in Georgia and Armenia, covering topics such as probation periods, notice periods, and statutory leave.
Address questions related to monthly payroll cycles, social contributions, income tax withholding, and mandatory local benefits.
Guide clients and new hires through the localized onboarding process, ensuring all legal documentation is accurately collected and explained.
Act as a liaison between clients and our internal finance teams to resolve complex cases regarding employment contracts or pay discrepancies.
Help build and maintain an internal library of FAQs and “how-to” guides specifically for the South Caucasus region.
WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR? 2-4+ years in HR, labor compliance, or a related field — ideally with some exposure to the Caucasus region or similar emerging markets.
Comfortable communicating in English and Russian (B2 level or above) — you’ll be explaining local nuances to non‑expert, English‑speaking clients regularly as well as work closely with our internal Russian‑speaking accounting team.
Ability to find answers, build processes, and document what you learn.
Curious about technology and open to using AI tools as part of your everyday workflow.
High attention to detail and strong judgment when balancing business needs with clients’ interests.
ARE THERE ANY OTHER REQUIREMENTS? Familiarity with employment regulations in Georgia and/or Armenia is a strong plus, but a demonstrated ability to research and learn new legal frameworks matters just as much.
Requires 3-4 hours of overlap with CST.
Featured benefits:
Career Growth
Work with Modern Tech
Remote‑Friendly Flexibility
International Experience
Pathway to U.S. Market Opportunities
Stable, Growing Industry
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New York, New York, United States

Sprachkenntnisse

English

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