Technical Support Specialist
Fullpath
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You will gain experience with cutting-edge SaaS technologies at a high-growth startup. This is a remote position that will work in EST and reports to the Director of Technical Support.
What you will be responsible for
Providing high quality customer support to Fullpath’s customers
Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
Troubleshooting, managing, and resolving technical issues tickets and being the point of communication between clients, partners, and internal supporting teams utilizing Zendesk
Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
Demonstrating a “can do” attitude to solve as many issues at your resolution level
Performing a variety of additional technical tasks on customers’ accounts
Requirements
At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers
Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
Service-oriented approach with strong client-focused skills, comfortable making calls to customers
Team player with collaborative work style
Excellent time and task management
Problem-solver mindset
Excellent English verbal and written communication skills
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
The top candidate will also have
Experience working in the automotive industry
Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)
Why you should join us At Fullpath, we’re redefining the dealership experience and building groundbreaking AI. You’ll have the opportunity to make a real impact while working with passionate, forward-thinking individuals who love what they do.
Competitive compensation & comprehensive benefits—because your well-being matters
Flexible, family-friendly environment that supports work-life balance
Global team of innovators and go-getters who challenge and uplift one another
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
Fast-paced startup culture with opportunities for learning, growth, and ownership
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
Annual base starting salary: $55,000 - $65,000 depending on experience and other qualifications of the successful candidate.
Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, and 401k with company match.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.
If you require an accommodation to apply for this position, please contact judith@fullpath.com.
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Sprachkenntnisse
- English
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