Technical Writer
The Travel Corporation
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Trust me, you want to join this team.
This time, I’m hiring for a technical content writer role. We need someone who can write for AI, someone who is familiar with working on AI chat projects and more.
Reach out to me directly if you feel you are a good fit, but please do read the job description prior!
If you’re a good fit, let’s set up a call and chat more.
Posted by : Carol Maloney, Global Head of Enablement
ABOUT US At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES Everything we do is guided by our five shared commitments:
Value Every Voice
- We put people first.
Act with Integrity
- We do what’s right.
Explore Beyond Boundaries
- We’re driven by curiosity.
Own the Outcome
- We take responsibility for our decisions.
Succeed Together
- We’ve got each other’s backs.
POSITION SUMMARY The Technical Content Writer will lead the development of strategic written content across sales enablement, internal communications, and internal knowledge/guest-facing messaging. This position will be responsible for translating complex information into clear, engaging, and practical content that supports our global teams.
The ideal candidate combines strong storytelling ability with operational discipline. They are comfortable writing everything from training materials and playbooks to announcements, campaign copy, and leadership communications.
KEY RESPONSIBILITIES Sales Enablement & Training Content
Write and develop sales enablement materials including training guides, playbooks, scripts, and frameworks.
Support the development of structured learning content for programs such as consultative selling frameworks and product training.
Create clear job aids, cheat sheets, and call guides for contact center agents.
Internal Communications
Draft internal knowledge articles, updates, and leadership communications.
Support global newsletters, internal campaigns, and employee storytelling initiatives.
Translate operational or policy changes into easy-to-understand messaging for frontline teams.
Write practical, actionable content tailored for frontline contact center agents, focusing on clarity, speed, and ease of use.
Create structured, concise content optimized for AI tools, including generative assistants, chatbots, and automated knowledge systems.
Transform existing content into a scalable, AI-ready knowledge foundation.
Identify gaps and build high-impact content that improves self-service and AI performance.
Partner cross-functionally to validate content with product and operational teams.
Guest-Facing Messaging
Partner with marketing and product teams to produce clear guest messaging across campaigns, updates, and travel communications.
Ensure tone and voice are consistent across brands and regions.
Content Strategy & Governance
Help define writing standards and editorial guidelines across enablement and operations content.
Establish standardized structures, templates, and naming conventions for knowledge articles to ensure consistency across global teams while enabling fast retrieval by agents and accurate interpretation by AI systems.
Maintain clarity, consistency, and accuracy across all written materials.
Work with subject matter experts to translate technical or operational information into practical content.
Stay current on AI writing best practices, including prompt design, content tagging, structured authoring, and writing for NLP systems.
Cross-Functional Collaboration
Partner with enablement, marketing, operations, and digital teams globally.
Gather insights from frontline agents and leaders to continuously improve messaging and materials.
Requirements KEY INDIVIDUAL TRAITS
Attention to detail:
Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
Service Orientation:
Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach.
Collaborative:
Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
YOUR EXPERIENCE AND EXPERTISE Required
5+ years of professional writing experience in content, communications, enablement, or marketing.
Exceptional written communication and storytelling skills.
Experience creating structured content such as guides, playbooks, or training materials.
Ability to simplify complex information into clear, actionable messaging.
Experience collaborating with cross-functional teams across multiple stakeholders.
Preferred
Experience in travel, hospitality, or consumer brands.
Experience supporting contact center or sales organizations.
Familiarity with learning platforms or training content development.
Experience writing for global audiences across multiple regions.
TRAVEL & OTHER REQUIREMENTS
Work Location: Fully Remote in the USA.
Salary range is based on national benchmarks and may vary depending on geographic location, skills, and experience.
Equal Opportunity The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
Salary Description $87,300- $96,200
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.