Client Care (Sales) Virtual AssistantAJF Inspections • Saint Paul, Illinois, United States
Client Care (Sales) Virtual Assistant
AJF Inspections
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
This position will support three premier brands: AJF Inspections, TLC, Scott Inspections, and Axium Inspections, which are industry-leading home, commercial, radon, and sewer line inspection companies serving Arizona, Texas, and Colorado.
We are a team of hardworking, highly motivated, and client-focused professionals who thrive in a supportive and engaging work environment. Our mission is to empower local homeowners, home buyers, and real estate agents with the knowledge and confidence to make informed decisions.
At LaunchPad and across our family of brands, we take pride in fostering a collaborative, inclusive, and growth-driven culture. If you're looking for a company that values work-life balance, career development, and employee well-being, this is the place for you!
Position Summary The Client Care Sales Virtual Assistant is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Virtual Assistant builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.
Role and Responsibilities
Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
Educate clients and real estate agents on services and inspection options that best meet their needs
Actively upsell ancillary services to enhance scheduled inspections
Assist with non-sales inquiries via phone and non-call channels as needed
Check voicemails/emails for urgent issues and inspection schedules as directed by management
Complete additional tasks or special projects as assigned by RIA management
Skills
High school diploma, GED, or equivalent (additional education preferred but not required)
Proficient phone skills, with the ability to engage clients professionally and build rapport
Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
Ability to adapt to changing business needs, processes, and technologies
Strong problem‑solving skills, with the ability to think critically and resolve client concerns efficiently
Team‑oriented with the ability to collaborate with colleagues to meet company goals
Familiarity with general administrative procedures and systems
Attention to detail, including proofreading and verifying information accuracy
Experience working remotely and within a distributed team (preferred)
Proficiency with computers, mobile devices, and customer‑service software (preferred)
Strong time management and organizational skills, with the ability to prioritize tasks effectively
Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
Reliable high‑speed internet connection
Previous call center, sales, or customer service experience is a plus
What You Will Need
Reliable, fast internet connection
Distraction‑free work environment
Ability to work in US time zones
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Sprachkenntnisse
- English
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