Strategic Project Manager
Rollick
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Strategic Project Manager
role at
Rollick
Rollick is the leading customer engagement technology provider for the recreation and equipment, powersports, RV, and marine industries to deliver a seamless customer journey. Rollick’s solutions, utilized by over 150 OEMs and thousands of dealers, include new customer acquisition, enterprise lead management, digital retailing, inventory marketing, customer experience/loyalty, and marketing automation. In addition, the company has rapidly built its GoRollick.com outdoor recreational vehicle buying marketplace to include a nationwide network of dealers and an affinity partner network with access to over 250 million high‑quality customers, including policyholders of major insurance providers, employees at more than 2,000 top U.S. companies, members of the military, veterans and first responders.
Description The Strategic Project Manager is an implementation manager, project manager, strategic partner, excellent communicator, and program advocate. The project manager is responsible for executing and overseeing resources related to client projects and relationships. This position handles the day‑to‑day communications with OEMs and works closely with internal and external resources to ensure the success of strategic initiatives across assigned client projects. A successful project manager is responsible for orchestrating and measuring the success of ongoing and new OEM programs that span the organization.
Strategic Project Managers wear several hats when interacting with team members and clients. This individual is a constant learner, believes in personal and professional development, is an A‑player, a team player, and has executive presence. They are key in growing the client relationship by participating in client meetings, presentations, proposal development, and when necessary traveling to sales and dealer meetings. A successful project manager will thrive in a fun, fast‑paced, work‑hard/play‑hard environment with the ability to manage multiple projects simultaneously.
Responsibilities
Be the client’s fanatical representative within Rollick.
Responsible for client retention.
Own projects from inception through delivery; take responsibility and accountability for the health of the programs you manage.
Create and manage project plans; work hand‑in‑hand with sales on client upsell and cross‑sell, client success, product/technology teams, and external service providers to ensure client projects are managed well, dependencies are identified, issues are resolved, and risks are mitigated.
Manage a list of ad‑hoc tasks that need to be executed, some by you and some by other Rollick resources.
Interface with assigned clients weekly and daily to ensure solid lines of communication, quick and meaningful issue resolution and client relationship value growth. Host weekly client status calls and drive action items to completion.
Participate in brainstorm sessions, client strategy sessions and lead client presentations including reporting KPIs of assigned projects, new ideas and proposals, and solutions to client problems.
Drive program performance with an analytical mindset; use analytics and various reporting tools to provide insight and guidance to the clients regarding performance. Comfortable with Excel formulas and pivot tables.
Confidently and eloquently hold clients accountable to deliverables, communicate timeline changes and cost implications as they apply to client‑level budgets and individual project budgets.
Work with client and internal resources to create business requirements and scope for assigned projects.
Manage the client billing according to internal processes.
Become proficient in the operation of Rollick’s recreation industry‑leading marketing automation platform, Aimbase: execute client tasks such as email campaigns, data imports/exports, report generation; provide basic assistance to clients on the usage of Aimbase; act as the liaison between client and the onboarding team during new client installs of Aimbase.
Attend internal planning meetings, follow/help improve Agile and internal company processes.
Day in the Life
Customer Success team stand‑up (call attention to anything urgent you may need support on).
Developer/Kanban team stand‑up (ask questions to technical team members about requests you’ve entered on behalf of your clients).
Review client installs for incoming/outgoing data feeds, review lead volumes and ensure everything is running as it should be.
Sub team stand‑up (opportunity to take a deeper look at questions you have that the team/leadership can resolve).
Updating project plans/ongoing client logs and preparing meeting strategy and agendas for client meetings the next day.
Responding to client emails about data, logic, functionality and/or business needs and opportunities.
Facilitating weekly/bi‑weekly client meetings.
Recapping client meetings and updating project plans to reflect discussions and deliverables from the meeting; producing game plan to provide optimal results.
Creating any necessary tickets within Jira to have developers investigate questions or solutions, gathering cross‑functional resources to support initiatives.
Scheduling a campaign email to send for a client to their list of subscribers.
Testing tickets to move them to completion and crafting communication back to the client.
Preparing monthly program metrics, analyzing data and crafting strategic recommendations for an upcoming client meeting.
Thinking through ways to ensure client retention and any opportunities to discuss with the sales team.
Qualifications
2+ years in a client‑facing role with a passion for client satisfaction.
Strong verbal and written communication and organization/prioritization skills.
Experienced with technical platforms: website content management (CMS) systems, task/time management systems, data analytics platforms, marketing automation systems.
Proven experience managing multiple projects simultaneously.
Analytical approach to problem solving.
Team‑and detail‑oriented; self‑motivated; works hands‑on; technology enthusiast.
Proficient in all Microsoft Office applications.
2+ years formal project‑management experience (a plus).
Some knowledge of agile development techniques (a plus).
Emotional intelligence to stay calm throughout turbulent projects or client meetings required.
Ability to resolve issues equitably with clients and internal stakeholders.
Ability to thrive in a work‑hard/play‑hard, fun environment (a must).
Skills
Obsessive organization.
Ability to handle multiple projects at once.
Team building and coordination.
Ability to analyze data.
Strategic thinking.
Public speaking.
Detail‑oriented.
Proficient written and verbal communication.
Project management.
Problem solving.
Process and schedule management.
Project planning and management.
Proactive – does not wait to be told what to do; anticipates needs.
Application Requirement Please showcase your skills and pitch why you’d be a great fit for the role by creating a short video. The video should be no longer than 2 minutes. Answer the following questions and include any additional information you think would be relevant to our decision‑making process:
Why you think you’re the best candidate for this role?
What experience and skills do you have that would make you the ideal fit for this position?
How do you see yourself contributing to our team and company culture?
When applying on LinkedIn, you will be redirected to https://rollick.io/careers. Click on “View Open Positions”, select “Apply Now” for the Strategic Project Manager position.
Upload your video.
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Sprachkenntnisse
- English
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