Technical Onboarding Manager
Amplify
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).
Role Overview In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product, and Engineering in a fast-paced, fully remote environment.
Key Responsibilities
Lead live onboarding calls with new Amplify customers via Zoom
Own the end-to-end onboarding process from initial setup to go-live
Implement and customize Amplify using HTML and CSS when needed
Work directly in customer Shopify merchants to ensure correct installation and configuration
Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
Clearly explain technical concepts to non-technical customers
Coordinate with Product and Engineering to resolve bugs or complex issues
Document onboarding steps, customer configurations, and edge cases
Identify recurring onboarding challenges and suggest process or tooling improvements
Ensure customers feel confident, supported, and ready to launch with Amplify
Requirements
Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years of hands-on experience with HTML and CSS
Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Strong problem-solving skills and ability to work independently
Ability to manage live meetings and asynchronous technical work
Reliable internet connection and a quiet remote work environment
Availability aligned with US business hours
Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus
What We Offer
Competitive compensation as a contractor
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles
How to Apply Please submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you’ve done, and why you’re interested in joining Amplify as a Technical Onboarding Manager.
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Sprachkenntnisse
- English
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