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Professional Services Lead
CORE Cashless
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
We are now looking for anAI-Driven Professional Services Lead to modernize how we deliver, implement, and scale. The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team, directly contribute to the technical solution design and hands‑on configuration, while also architecting AI‑augmented delivery processes that eliminate repetitive manual work across services and engineering.
Here is a little window into our company:
Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting‑edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point‑of‑Sale systems and self‑service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high‑volume environments.
The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 30% of the time!
Whatyour day willlook like: AI‑augmented Delivery Engine
Build and maintain the information foundation to automate repeatable service tasks and streamline workflows
Continuously refine service delivery methodology using automation insights
Translate client workflows and pain points into AI‑enabled product in partnership with the development team
Pre‑Sales and Solution Design
Lead discovery workshops and translate business needs into detailed solution design and configuration approach
Lead labor estimates, scopes of work, Statements of Work (SOW), and proposal responses
Technical Implementation and Configuration
Develop and execute customized implementation plans
Own hands‑on system configuration and solution setup
Troubleshoot software, hardware, and integration challenges
Project and Delivery Leadership
Develop and maintain detailed project plans for multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards
Ensure delivery occurs on time, within scope, and aligned with budget expectations
Track risks, dependencies, and cross‑functional blockers and elevate issues
Training, Knowledge Transfer and Documentation
Create and manage high‑quality presentations, training material, and implementation documentation for large internal and external audiences
Conduct online and in‑person client training and demo sessions
Deliver structured handoffs to customersupport teams
Leverage AI to maintain and update documentation in real time
Team Leadership
Assess professional services team and implement best practices
About You:
5+ years’ proven experience in Technical Implementation, Solution consulting, Professional Services or equivalent – preferably with cashless systems experience in the entertainment industry
Hands‑on experience with software configuration and hardware deployment
Proven track record implementing automation within operational or delivery teams
Ability to translate field insights into product improvements
Ability to work in a fast‑paced environment with new software/hardware updates regularly
Self‑starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
Highly organized and can prioritize when required to balance multiple clients and business needs
Flexible, easily adaptable to change
Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
Ability to Travel up to 30% of the time; this position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
A valid passport, driver's license, and the ability to rent a vehicle are required
Fluent in English, both written and verbal, is essential
Legally authorized to work in the US
Why Join Core Cashless? At Core Cashless, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming our industry. This is a key role, with ample opportunity for professional growth and direct impact on the company's success.
What We Offer:
Competitive salary and bonus structure based on performance
Health insurance, 401(k) with company match, and paid time off
Opportunities for professional development and career advancement
If you're an
AI-drivenProfessionalServicesLead
ready to take on this exciting challenge, we’d love to hear from you!
For further information about Core Cashless, please visit our website at https://corecashless.com
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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Sprachkenntnisse
- English
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