Billing Client Success ManagerAmber K. Boyd Attorney at Law • Saint Paul, Illinois, United States
Billing Client Success Manager
Amber K. Boyd Attorney at Law
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Compensation: $1,200 – $1,500/month + Performance Bonuses.
Own revenue protection and client experience in a high‑impact legal role. AKB Law is hiring a Client Accounts & Experience Manager to take ownership of both billing operations and the client journey. This role is critical to ensuring financial accountability while delivering a high‑touch, professional experience for clients navigating complex and emotionally sensitive legal matters. This is not a traditional billing role and not a basic customer service position. We are looking for a professional who can confidently manage collections, enforce financial policies, and maintain strong client relationships with empathy and professionalism.
About AKB Law: AKB Law represents professional women facing workplace discrimination, retaliation, harassment, and wrongful termination. Our work is both emotionally significant and financially complex, requiring a team that operates with precision, empathy, and accountability.
Key Performance Indicators
Accounts receivable under 30 days
Invoice turnaround time
Client satisfaction and retention
Reduction in billing‑related escalations
Why This Role Matters This position directly impacts firm revenue and cash flow, client retention and satisfaction, attorney productivity, and overall firm growth. You will serve as the bridge between financial accountability and exceptional client experience.
Compensation & Benefits
Monthly base pay: $1,200 – $1,500 (based on experience)
Performance bonuses tied to collections, A/R reduction, and client satisfaction
Paid time off
Professional development opportunities
This position is remote in South Africa.
Responsibilities Billing & Revenue Management
Generate and send accurate invoices on time
Manage accounts receivable and follow up on outstanding balances
Handle collections and enforce payment plans
Reduce A/R timelines and improve cash flow
Provide weekly billing and revenue reports
Identify and flag financial risks or non‑compliance
Support process improvements and billing system optimization
Client Experience & Retention
Conduct proactive client check‑ins (30‑day touchpoints)
Address client concerns before escalation
De‑escalate billing and service‑related issues professionally
Monitor client satisfaction and identify friction points
Support client reviews and referral opportunities
Coordinate milestone communications and case updates
Conduct exit interviews at case completion
Qualifications
2+ years of experience in billing, collections, or accounts receivable
Background in client service, client success, or account management
Ability to handle financial conversations and collections with confidence
High emotional intelligence and strong communication skills
Detail‑oriented with strong organizational and reporting abilities
Comfortable working in a fast‑paced legal or professional services environment
Experience with CRM systems and billing software
Preferred
Law firm or legal services experience
Compensation: $14,000 - $18,000 yearly
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Sprachkenntnisse
- English
Hinweis für Nutzer
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