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Supervisor Operations
BCD Travel
- Indiana, Pennsylvania, United States
- Indiana, Pennsylvania, United States
Über
In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
Responsibilities
Provide leadership to a team of travel consultants
Collaborate with performance data to maximize the effectiveness of the team
Develop learning programs for closing own short- and long-term competency gaps
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control
Qualifications
Proficiency in GDS Sabre
Strong knowledge of airline ticketing, fare calculations, and reissues
Familiarity with corporate travel policies
Excellent communication and interpersonal skills to manage a team
Problem-solving skills to handle travel disruptions, escalations, and operational challenges
Customer service orientation to ensure high client satisfaction
Analytical mindset to optimize workflows and improve efficiency
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industry Travel Arrangements
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Sprachkenntnisse
- English
Hinweis für Nutzer
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