Client Relations Manager
AllOne Health
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Client Relations Manager
role at
AllOne Health
AllOne Health is a leader in workplace behavioral health, dedicated to improving employee health and well‑being through comprehensive Employee Assistance Programs (EAP). Remote work is available for this full‑time, exempt position.
POSITION SUMMARY The EAP Client Relations Manager is the primary point of contact for organizational clients, ensuring successful delivery of EAP services. The role focuses on managing client relationships, driving engagement, and supporting program utilization and service excellence. The Manager partners with internal teams and collaborates with external stakeholders to achieve client satisfaction and program impact.
KEY ACCOUNTABILITIES & DUTIES
Serve as the primary liaison for assigned EAP client accounts.
Build and maintain strong relationships with client HR teams, leadership, and stakeholders.
Conduct regular check‑ins and strategy meetings to understand client needs and adjust programming.
Act as a trusted advisor, providing program support and insights into organizational challenges.
Participate in on‑call rotation after hours if required.
Coordinate onboarding for new clients, including service delivery setup, training, and communication plans.
Collaborate with internal teams to customize program offerings based on client goals and culture.
Provide ongoing support, addressing inquiries, concerns, or escalations promptly.
Develop and execute engagement strategies to promote EAP awareness and utilization.
Deliver presentations, webinars, and training sessions on available EAP services and wellness topics.
Analyze utilization data to identify trends and recommend improvement strategies.
Prepare and present regular reports summarizing program usage, outcomes, and improvement areas.
Ensure all reports meet confidentiality and compliance standards.
Identify opportunities to expand EAP services and support additional client needs.
Collaborate with sales and leadership teams to develop proposals for enhanced or expanded offers.
Assist in contract renewals by demonstrating program value and fostering client loyalty.
QUALIFICATIONS
Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field.
3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
Strong interpersonal and relationship‑building skills.
Excellent verbal and written communication, including presentation and public speaking abilities.
Analytical skills to interpret utilization data and develop actionable insights.
Proficiency in project management, multitasking, and meeting deadlines.
Familiarity with mental health, wellness, and organizational behavior concepts is a plus.
COMPANY PERKS
Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance available.
Desirable work schedules and generous Paid Time Off.
401(k) retirement program with company match.
Employee Assistance Program (EAP) benefits for you and your family.
…and many more!
AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Sprachkenntnisse
- English
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