Associate Customer Relationship ExecutiveRubrix Analytics • Saint Paul, Illinois, United States
Associate Customer Relationship Executive
Rubrix Analytics
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
2 shifts - 7am to 4pm (Morning Shit) & 1pm to 10pm (Evening Shift).
Key Responsibilities
Act as the first point of contact for routine client queries (emails, calls, WhatsApp, etc.)
Handle day-to-day requests from schools such as:
Data updates and corrections
Report-related clarifications
Status updates and follow-ups
Coordinate with the Operations team for requests requiring data intervention
Track and manage incoming requests to ensure timely resolution
Maintain proper records of client interactions and requests
Support Customer Relationship Executives in:
Client follow-ups
Delivery tracking
Issue resolution
Ensure all communication is professional, clear, and aligned with company standards
Escalate complex or sensitive issues to the respective Customer Relationship Executive
Assist during peak delivery periods with high-volume request handling
Key Skills & Competencies
Good written and verbal communication skills
Basic understanding of client servicing/customer support
Ability to handle repetitive tasks with accuracy and consistency
Strong coordination and follow-up skills
Attention to detail
Time management and ability to prioritize tasks
Basic proficiency in MS Excel / Google Sheets
Willingness to learn and adapt in a fast-paced environment.
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Sprachkenntnisse
- English
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