IT Veeva Systems Admin (Contract)The University of Texas MD Anderson Cancer Center • Saint Paul, Illinois, United States
IT Veeva Systems Admin (Contract)
The University of Texas MD Anderson Cancer Center
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
IT Veeva Systems Admin (Contract)
Job Number:
37478
Location:
Remote
Job Description We are seeking an experienced IT Contractor to support the IT Enterprise Applications team in a GxP-regulated biotech environment. This role will provide hands‑on administration, operational support, and user assistance across a portfolio of enterprise applications that support R&D functions, with a primary focus on Veeva Vault and other validated systems. The contractor will play a key role in ensuring system reliability, supporting end users, managing ticket queues, and assisting with system enhancements and compliance activities. This role works closely with Enterprise Applications team members and business stakeholders to maintain efficient, compliant, and scalable systems.
Responsibilities
Veeva Vault Administration
Provide day‑to‑day administration and support for Veeva Vault applications (Clinical, Quality, Regulatory)
Manage user access, roles, and security configurations
Support document lifecycle management, workflows, and configuration updates
Troubleshoot system issues and coordinate with Veeva support and vendors
Assist with system enhancements (objects, workflows, reporting)
GxP Systems Administration
Support administration of additional Enterprise Applications used in GxP environments (CTMS, eTMF, QMS, Regulatory systems)
Perform system monitoring, maintenance, and data integrity checks
Support change control processes, including documentation and implementation
Assist with Computer System Validation (CSV) activities (UAT coordination, test execution, documentation support)
Ensure systems operate in compliance with regulatory requirements (FDA 21 CFR Part 11)
IT Ticketing & End User Support
Act as a primary support resource for Enterprise Applications‑related tickets
Triage, prioritize, and resolve user issues across supported systems
Escalate issues to internal SMEs, Enterprise Applications team members, or vendors as needed
Maintain accurate and complete ticket documentation
Provide end‑user support, guidance, and training
Identify trends in support requests and recommend improvements
Enterprise Applications Operational Support
Assist with backlog management, request intake, and prioritization
Support system releases, patches, and regression testing efforts
Coordinate with vendors, IT, Validation, and business stakeholders
Contribute to SOPs, knowledge base articles, and support documentation
Help drive process improvements and standardization across supported applications
Required Skills
3–7+ years of experience supporting IT systems in a GxP‑regulated life sciences environment
Hands‑on experience with Veeva Vault administration
Experience supporting other validated Enterprise Applications (CTMS, QMS, eTMF, Docusign Part 11, Egnyte)
Strong experience with IT ticketing systems (FreshService, Jira, ServiceNow)
Familiarity with CSV processes and validation documentation
Understanding of GxP regulations (FDA, EMA, ICH) and data integrity principles
Strong troubleshooting and customer support skills
Excellent communication skills across technical and business audiences
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Sprachkenntnisse
- English
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