Chat Support Executive
Ignougalaxy
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Location Work From Home
Fast Laptop, Mobile & Wifi Connection is Mandatory. Please apply only if you have this.
Eligibility Excellent Communication Skills Written & Verbal in English & Hindi. (must have skills). Very Fast & efficient Message typing Proficiency. Ability to Handle Excessive workload. High Degree of Patience and Ability to Understand the Customers. Excellent level of dedication and the Zeal to Earn Money. Hardworking & Energetic & Self Motivated.
Working Hours 9:00 AM - 7:00 PM (Monday to Sunday) (Saturday's Fix Off).
Company Overview IGNOU Galaxy is a premier online platform dedicated to providing comprehensive support and services to students enrolled in Indira Gandhi National Open University (IGNOU). We strive to facilitate seamless access to educational resources, solve student queries promptly, and ensure a smooth learning experience for all our users.
Job Description
Responding to customer queries promptly and professionally via WhatsApp.
Coordinating with the content team to address customer concerns effectively.
Providing tracking IDs for orders and ensuring timely delivery of study materials.
Assisting customers with placing orders through the online portal.
Offering support to leads during the order placement process.
Taking orders and processing requests efficiently through WhatsApp.
Providing solved PDFs and other relevant materials via WhatsApp.
Ensuring customer satisfaction through personalized and efficient service delivery.
Backend work of entering the orders in Spreadsheet and checking the order from the Dashboard and giving the Confirmation to Customers.
Taking Tracking Updates from content writer and helping customers.
Dealing with customers in cases where the order is delayed and resolving them by calming and understanding and addressing their issue.
Key Requirements
Excellent communication skills, both written and verbal.
Proficiency in using WhatsApp and other messaging platforms.
Strong problem‑solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Familiarity with IGNOU programs and procedures preferred but not required.
Prior experience in customer service or support roles is advantageous.
Salary and Benefits
Base salary: INR 10,000 per month (fixed). Additional incentives of 10% -25% depending on the slabs which translates to INR 10,000-70,000.
Incentives: Average monthly incentives ranging from INR 15,000 to INR 45,000 based on performance.
Additional bonuses based on exceptional performance.
Health insurance benefits provided.
Saturdays off and only important national holidays observed.
Join us at IGNOU Galaxy and be part of a dynamic team dedicated to empowering students through quality education and support services.
Apply now to embark on a rewarding career journey with us!
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.