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Advanced Support Engineer
Fortinet Federal
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Job Responsibilities
Collection, analysis, and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Work closely and provide direct technical email and phone support to FFI customers
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
Minimum of two years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
US Citizenship is required
Educational Requirements
Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying
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Sprachkenntnisse
- English
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