Genesys Cloud Engineer
Glansa Associates
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Genesys Cloud CX Administrator / Support Engineer
Location: REMOTE, USA
Summary The Genesys Cloud CX Administrator provides operational support, configuration, and day‑to‑day management of the Genesys Cloud CX platform. This role focuses on user and skill administration, IVR routing enhancements, end‑user support, and timely resolution of incidents and service requests in alignment with defined SLAs and SLOs.
Key Responsibilities
Create, configure, and maintain Genesys Cloud CX agents and skills
Implement and support IVR routing changes and enhancements
Troubleshoot Genesys Cloud CX issues for end users
Provide end‑user training and platform guidance
Resolve incidents and service requests within established SLA and SLO targets
Collaborate with operations and engineering teams to support platform stability and improvements
Qualifications
Hands‑on experience with Genesys Cloud CX administration and support
Strong troubleshooting and customer service skills
Experience supporting contact center users and routing configurations
Ability to manage multiple requests in a fast‑paced operational environment
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Sprachkenntnisse
- English
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