Documentation Systems ManagerDr. Berg Nutritionals • Saint Paul, Illinois, United States
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Documentation Systems Manager
Dr. Berg Nutritionals
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Working with us, you'll be part of a globally recognized brand with a social media presence reaching over 45 million followers across platforms.
Be a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness. If you thrive in a dynamic environment where your contributions make a real impact, this is the place for you.
The Role We're hiring someone to own documental systems management - the systems, documentation, and processes that enable our company to operate clearly and scale successfully.
This is not a coordinator or support role. This is a position with real ownership of how our organization is documented, structured, and operated.
What You'll Own
1. Organizational Documentation & Job Manuals
Build and maintain comprehensive job manuals for every position
Ensure manuals include: purpose, tools, coordination, workflows, relevant policies
Work with department heads to verify accuracy and completeness
Standardize format and quality across the organization.
2. SOPs & Workflow Documentation
Own documentation governance system (standards, templates, review process)
Work with process owners to document critical workflows
Review and standardize SOPs for clarity and usability
Organize OneDrive knowledge base for easy access
Edit and revise submitted documentation for structure and clarity.
3. Training & Enablement
Design and coordinate training programs for new processes as needed
Create training materials that help people understand their work
Build new hire onboarding curriculum (organizational systems portion)
Measure training effectiveness.
4. Cross-Functional Workflow Clarity
Identify and resolve workflow conflicts between departments
Document handoff points and coordination protocols
Ensure cross-functional processes are clearly defined.
Qualifications & Experience Required Experience:
3-5 years as Operations Manager, Documentation Systems Manager, Business Operations Manager, Process Improvement Lead, Internal Systems/Enablement Manager or similar experience
Microsoft 365 proficiency and expert-level OneDrive and SharePoint organization
Demonstrated experience creating SOPs, job manuals, and process documentation
Track record working cross-functionally
Experience taking ownership of organizational systems/documentation projects
Professional writing experience
Comfortable and experienced using AI tools (Claude, ChatGPT, etc.) as a core part of your workflow– not for final review but for drafting, editing and reorganizing to expedite your work
Systems Thinking:
See how pieces connect and affect each other
Identify root causes, not symptoms
Spot contradictions and structural problems
Documentation & Writing:
Make complex things simple and clear
Take messy information and organize it logically
Write clearly for any internal audience- regardless of the reader
Take raw, or incomplete drafts and transform them into polished, professional internal documents
Proofread for errors, inconsistencies, and poor structure- not just typos
Quality Control Mindset:
High standards - catch errors and inconsistencies
Review own work critically
Follow set standards exactly and consistently
Proactively hunt down missing information
Interview process owners/managers to extract knowledge
Fill gaps independently
Self-Direction & Ownership:
Work through projects systematically without constant oversight
Make decisions within scope without constant approval
Strong judgment on when to decide vs. elevate
Important Additional Skills:
High-trust collaborator – builds strong working relationships across departments, can work closely with people at any level to extract what’s needed, and communicate proactively
Project coordination - manage multiple initiatives
Process improvement thinking
Technical aptitude - learn new software quickly
Technical Role Requirements:
Expert-level Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint) – able to build and maintain a logical folder structure, manage version control, set up shared access, and keep a knowledge base navigable for non-technical teams
Strong document formatting and design skills
Work-From-Home Requirements:
Up-to-date Mac/Windows computer with anti-virus
Reliable high-speed internet
Quiet, distraction-free workspace
Work-from-home set up
Tech-savvy, comfortable learning new tools
This Role is NOT a Good Fit If:
You’re a strong writer but don’t enjoy the operational, systemic side of documentation work.
You’ve built your career primarily in content creation, copywriting, marketing writing, or journalism.
You find editing and rewriting other people’s work tedious or frustrating.
You need creative latitude to do your best work. This role has defined standards, and your job is to hit it consistently. Suggesting improvements in processes or formats is appreciated, but taking creative liberties is not.
You need consistent direction and micromanagement.
You haven’t meaningfully integrated AI tools into your workflow and rely on manual writing or “old-school” drafting/organization methods.
You struggle with Microsoft OneDrive beyond basic file saving.
You tend to work on multiple things at once and end up with many incomplete documents, rather than completing one thing fully before moving to the next.
You struggle with initiating work projects, organization, or communication in general and tend to get overwhelmed easily.
We are intentional about creating a work environment that supports both high-quality work and the people doing it. We aim to provide our team with the structure, resources, and flexibility needed to do meaningful work while maintaining personal well-being.
We recognize that employees have responsibilities and priorities outside of work, and we respect and support that with our policies and benefits.
We are a fully remote team, allowing team members to work from where they are most comfortable and to avoid unnecessary commuting and overhead.
We offer competitive compensation and a benefits package designed to support health, stability, and balance, including:
Comprehensive medical, dental, and vision insurance with
80% of premiums covered by the company
80 hours
of paid vacation to start, with additional PTO that grows as you grow with us (tenure-based increases)
40 hours of personal days each year for rest, life, and everything in between
Paid gym membership to support your health and well-being
7 paid holidays
50% discount on all Dr. Berg products
Fully remote work with a strong emphasis on healthy work–life balance
Hours:
Monday-Friday 9am- 6pm EST with one hour lunch break (40 hours a week)
Location:
Fully remote
Please note that we are not currently hiring California-based employees or international contractors.
Additional note: As part of the interview process, you will be asked to complete a short test.
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Sprachkenntnisse
- English
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