Technical Account Manager

asobbi

Saint Paul, Illinois, United States

Saint Paul, Illinois, United States

Über

Our client is a high-growth GPU infrastructure provider delivering factory-scale GPU-as-a-Service to organisations running large-scale training and high-throughput inference workloads. They operate full-stack GPU environments end-to-end — including bare metal, Kubernetes control planes, storage, networking, observability, and day-two operations — enabling customers to deploy AI models with predictable performance and reliability. The Role
This is a hands-on Technical Account Manager role supporting customers running production AI workloads on large-scale GPU clusters. You will: Act as the primary technical contact for a portfolio of customers Troubleshoot production issues across GPU infrastructure and Kubernetes Lead incident triage, mitigation, and communication Support distributed training and inference workloads Help customers optimise performance, reliability, and utilisation Create documentation, runbooks, and best practices Run regular technical check-ins and health reviews This is an engineering-led TAM position — not a ticket-routing role. Required Experience
7+ years in customer-facing infrastructure roles Strong hands-on Kubernetes experience (networking, storage, scaling, troubleshooting) Experience operating bare metal GPU clusters Linux systems and networking fundamentals GPU drivers and CUDA stack familiarity Experience supporting distributed training and/or inference workloads in production Ability to lead incidents and communicate clearly under pressure
#J-18808-Ljbffr

Saint Paul, Illinois, United States

Sprachkenntnisse

English

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