Sr. Technical Support Engineer, Software and IT SystemsSTAT • Saint Paul, Illinois, United States
Sr. Technical Support Engineer, Software and IT Systems
STAT
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Culture at STAT STAT is a fast‑growing, tech‑enabled services company headquartered in Bentonville, Arkansas with a team that spans across the U.S. We have built a strong foundation and continue to grow with purpose, guided by our vision to empower retail suppliers and vendors through innovation and excellence. Our culture thrives on collaboration, inclusivity, and connection. We believe the best results happen when every team member feels empowered to lead, contribute, and bring their unique perspective to the table. As a remotely distributed company, we make it a priority to stay closely connected by celebrating milestones and wins together no matter where we are. At STAT, you’ll find a team that works hard, has fun, and supports one another every step of the way. We’re ambitious, driven, and passionate, but also kind, approachable, and genuinely excited to grow together.
Responsibilities
Gain a comprehensive understanding of STAT services and products to support our internal teams through the client portal
Respond to and manage support tickets efficiently, providing high‑level technical support and guidance on data‑related and infrastructure issues to internal and external clients
Offer first‑line diagnostic troubleshooting for software applications, working closely with end‑users to resolve complex issues related to functionality, performance, and system configuration
Collaborate with development teams to relay software bugs, suggest enhancements, and analyze common issue patterns to recommend product improvements and team upskilling
Develop and maintain documentation for system troubleshooting, maintenance, and security best practices
Engage in the development of support protocols and automate routine tasks to enhance efficiency
Diagnose and resolve complex issues with SQL queries and database performance
Implement data quality checks and balances using tools like KNIME, Alteryx, and MS Excel to ensure data accuracy and consistency
Assist in the administration and monitoring of Azure cloud services (App Services, Azure SQL, Entra ID, Storage Accounts) to ensure uptime and performance
Support identity and access management tasks including user provisioning, role assignments, conditional access policies, and MFA/SSO configurations across Azure AD/Entra ID and Google Workspace
Monitor and respond to security alerts from tools such as Microsoft Defender for Cloud, Sentinel, or similar platforms, performing initial triage, documentation, and escalation
Support endpoint management and security baseline enforcement using Intune or similar MDM tools
Assist in maintaining compliance posture through audit logging, access reviews, and policy enforcement across cloud and SaaS environments
Help identify and flag potential phishing, social engineering, or account compromise attempts, contributing to internal security awareness efforts
Train and mentor engineering and cross‑functional team members to enhance their proficiency with company software systems and security practices
Analyze and identify common types of bugs and inconsistencies to recommend product improvements and team upskilling
Qualifications
Our team is high performing and self‑motivated — you should be too
You bring over 5 years of experience in both internal and client‑facing support roles, with exposure to IT infrastructure or cloud administration
You are an excellent communicator, proficient in both written and verbal forms, with experience in remote‑first and asynchronous team environments
You possess deep knowledge of SQL and are skilled in writing and debugging complex queries
You are familiar with data quality, data lineage, and data validation tools, with advanced skills in MS Excel and experience with Alteryx or KNIME preferred
You have hands‑on experience with Azure cloud services (App Services, Azure SQL, Entra ID, or similar) in a support or administration capacity
You understand core security principles — least privilege, zero trust, defense in depth — and apply them practically in day‑to‑day work
You have experience with identity and access management across cloud platforms (Azure AD/Entra ID, Google Workspace, Okta, etc.) and are comfortable supporting SSO, MFA, and conditional access configurations
You’re comfortable reading logs, investigating suspicious activity, and knowing when to escalate
You have exceptional problem‑solving skills and a strong analytical mindset, with strong interpersonal skills that enable effective collaboration with team members and end‑users
You embody the STAT culture and values — Strategic, Nimble, Inquisitive, Proactive, Empathetic, Straightforward — in both thought and practice
Nimble, Inquisitive, Proactive, Empathetic, Straightforward—in both thought and practice
Bonus Points
Experience with C#/.NET
Azure certifications (AZ‑900, AZ‑104, SC‑900, or AZ‑500)
Experience with Microsoft Defender, Sentinel, or other SIEM/SOAR tools
Familiarity with infrastructure‑as‑code (Terraform, Bicep, or ARM templates)
Experience investigating compromised accounts or conducting security incident response
Familiarity with compliance frameworks (SOC 2, NIST, or CIS benchmarks)
How to Apply Please apply with your resume and a cover letter that includes a brief introduction of yourself, fun facts, a quick outline of your relevant work experience, and any questions you have.
To stand out, include a ChatGPT‑generated story that a typical 7‑year‑old might enjoy. Provide the prompt you used to generate the story.
Benefits
Generous 401k match
Comprehensive medical, dental, and vision coverage for employees and eligible dependents
Disability and life insurance coverage
Access to virtual healthcare resources
Flexible paid time off policy
Paid parental leave
Salary Range:
$85k - $100k
EEO Statement We are committed to hiring the best people for the job, regardless of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Notice of E‑Verify Participation
Right to Work
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Sprachkenntnisse
- English
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