Product Support Engineer II
Framework Ventures
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
We’re looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you’ll be responsible for:
Providing second line phone/email consultation to independently debug complex security/network problems
Helping ongoing training programmes for the department and promote a team environment
Mentoring other engineers on advanced troubleshooting, debugging and case management skills
Minimum Qualifications
Minimum 2 years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Experience with operating systems such as Linux, Unix, and Free BSD
Experience troubleshooting network issues and familiarity with the necessary tools and protocols
Familiarity with Network Protocol Analyzers, Network Security, authentication systems and VPN technologies
Preferred Qualifications
Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications
Zscaler product experience
Script knowledge
Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Sprachkenntnisse
- English
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