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CSR II Call Center CDC (remote)
Maximus
- Des Moines, Iowa, United States
- Des Moines, Iowa, United States
Über
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers customer service via phone, email, or chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics. Please note: Must be flexible to accept either an opening or closing shift, should an offer be extended! Shift & Training Schedules
Training: 8:00 AM – 4:30 PM Eastern Time (1st 2‑weeks of employment) Opening Shift: 8:00 AM – 4:30 PM Eastern Time (Monday – Friday) Closing Shift: 11:30 AM – 8:00 PM Eastern Time (Monday – Friday) Computer Equipment: You will need to use your own personal computer or laptop ONLY during the 2‑week training period. Maximus will provide equipment (laptop, monitor, keyboard and mouse) once training is successfully completed. See below for important computer equipment and internet requirements (Tablets, iPads, and Chromebooks are not permitted.) Essential Duties and Responsibilities
Provide customer service for basic and routine inquiries and problems via multiple possible channels (telephone, e‑mail, web chats, or written letters). Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Use computerized system for tracking, information gathering, and/or troubleshooting. Provide feedback when needed, and provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Minimum Requirements
'‑ High School diploma or equivalent with 6 months of customer service experience. May have additional training or education in area of specialization. Experience, Education and Skills Requirements
Minimum six (6) months customer service/administrative/call‑center experience is required. Must be able to speak and write English clearly and professionally. Successfully complete the Customer Service assessment. Highly effective communicator with strong ability to provide an excellent empathetic customer experience. Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. Experience working with a PC, MS Word and Outlook is required. Demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Proven ability to work as a member of a team, as well as independently. All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes. All CDC INFO personnel are required to sign a Statement of Understanding and Non‑Disclosure. Previous experience with phone systems, and headset preferred. Must be able to work from home and comply with remote working policies and requirements. Flexibility‑Required to work occasional holidays and/or weekends if business needs arise. Must be flexible to work alternate schedules. Home Office Requirements
Internet speed of 25 Mbps or higher required / 50 Mbps for shared internet connectivity (you can test this by going to www.speedtest.net). Minimum 5 Mbps upload speed. Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router. Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 (Windows 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) Private and secure work area and adequate power source. Must currently and permanently reside in the Continental US. Must have a smartphone which will be required to log into Maximus systems (not used for work purposes). Must have a Web Cam for training and occasional internal meetings. Maximus is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Salary
Minimum Salary: $17.75 Maximum Salary: $24.16
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Sprachkenntnisse
- English
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