Senior Atlassian Support EngineerFramework Ventures • New York, New York, United States
Senior Atlassian Support Engineer
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
Administer and maintain the Atlassian suite of tools, including JIRA and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
Manage complex workflows for syncing between Jira instances as well as triggering automatic workflows for our DevSecOps tooling infrastructure (BitBucket, Bamboo, etc.)
Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
Collaborate with development teams, project managers, and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization
Minimum Qualifications
U.S. citizenship is required for this position due to the nature of the customers assigned to this role
Bachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian Jira & Data Center administration
Experience working in a FedRAMP authorized environment
Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure
Preferred Qualifications
Program/Project Management experience with enterprise-wide IT system transformations
Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range $105,000 - $150,000 USD
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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