HRIS Payroll Implementation Consultant

NEOGOV

New York, New York, United States

New York, New York, United States

Über

About This is Remote role from anywhere in the US. NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes. NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide. For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities. Payroll Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products in tandem with NEOGOV Payroll Module. This posting is for an existing vacancy.
What You Will Do
Learn, understand and execute NEOGOV’s Implementation & Configuration practices.
Become an SME of NEOGOV Payroll module.
Gather business requirements and build consensus around business processes and design while maintaining a best practice approach.
Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance.
Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences.
Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance).
Maintain and monitor project plans, issues logs, status reports, and other project risk factors.
Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc.
Execute support, deployments (implementations) and best practice coaching for small‑mid size customers.
Track support level and customer satisfaction metrics; ensure the support SLA’s are being achieved and exceeded; identify opportunities to improve metrics and team efficiencies.
Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered.
Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
Participating in annual training, NEOGOV’s Annual Conference, industry events, and face‑to‑face customer meetings (Travel – 10%).
Who You Are
Able to set expectations and communicate goals and objectives with customers and teammates
Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
Able to navigate and/or learn technology quickly through instruction and self‑training
Able to identify, understand and elevate issues efficiently and appropriately
Able to work well within tight deadlines
Strong multi‑tasker with time management skills and excellent written and verbal communication skills
An exceptional client service/ client consultant
Highly collaborative and work exceptionally well on a team
A self‑starter
What You Have
3+ years of experience in HRIS Payroll Software Implementation
3+ years of experience supporting clients and their payroll processes including configuration, processing, taxes, and year‑end reporting
Proficient knowledge in payroll including standard processes, concepts, state and federal requirements
Fundamental Payroll Certification (FPC), Certified Payroll Specialist (CPS), or Certified Payroll Professional (CPP) preferred
General understanding of Multi‑state reciprocity
Experience with business analysis and requirements gathering
Working knowledge of the public sector is preferred, but not required
Ability to perform well in a 100% remote/virtual workspace
What NEOGOV Offers
Comprehensive Benefits package (medical, dental, vision, etc.) for full‑time employees effective Day 1
Generous PTO to support work‑life balance
401K Matching
12‑week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.
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New York, New York, United States

Sprachkenntnisse

English

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