Client Success Manager
School Result
- New York, New York, United States
- New York, New York, United States
Über
to serve as the primary contact for new and existing clients, guiding them through software implementation and ensuring long-term adoption and business value. This fully remote role is open to applicants residing in specific U.S. states.
Job Title:
Client Success Manager
Company:
Dakota Software
Location:
Remote (US)
Contract Type:
Full-Time
Role Overview As a Client Success Manager, you will act as the single point of accountability for client projects, managing onboarding, driving adoption, and ensuring customer satisfaction. You’ll build strong relationships, resolve issues, and identify opportunities for upselling and renewals.
Key Responsibilities
Serve as the primary contact and escalation point for clients
Project manage onboarding to accelerate value realization
Engage stakeholders to understand business goals and objectives
Collaborate with Business Analysts to design solutions
Create Statements of Work (SOWs) and project plans
Monitor work requests and schedule deployments
Resolve issues by facilitating communication and clarifying requirements
Manage project communications and risks
Drive early adoption with KPIs and success metrics
Maintain positive client relationships and measure satisfaction
Identify upsell, expansion, and renewal opportunities
Forecast sales projections and deal values
Required Skills and Qualifications
Bachelor’s degree in Sales, Business Administration, or related field (or equivalent experience)
Experience in customer-facing roles (customer success, account management, sales, consulting)
Strong communication skills (oral and written)
Skilled in problem-solving, time management, and prioritization
Ability to empathize with clients and build trust
Proven ability to work independently and in teams
Preferred Qualifications
Experience in Customer Success within a SaaS business
SaaS software sales experience
Ability to deliver high-quality presentations and negotiate effectively
What Dakota Software Offers
Fully remote work flexibility (within eligible states)
Opportunity to work with a leading SaaS provider
Career growth in client success and account management
How to Apply Apply directly via Dakota Software’s careers portal. Qualified candidates will be contacted for interviews.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.