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Patient Access CoordinatorSmarter Technologies • New York, New York, United States
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Patient Access Coordinator

Smarter Technologies
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Scope of Work Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position. Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.
Benefits (Full-Time)
14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
Paid Federal Holidays
NEW Employee Bonus ($500*)
Bonus Program (up to $400/month)
Life Insurance and Long term disability insurance are provided at no cost
A few different Health Insurance plan options
401k plan matching (5%)
Patient Access Coordinator Responsibilities
Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Report complex clinical issues to the appropriate supervisor/client partner.
Document call activity, outcomes, and other notes as needed in the client system.
Work collaboratively with colleagues to meet the goals and objectives of the department.
Assist callers and navigate them to the appropriate resources.
Must meet attendance and performance standards.
Starting wage: $16.00 per hour (non‑negotiable), with the ability to obtain additional monthly bonuses based on attendance & performance.
Required Qualifications
Customer/patient service skills
Experience handling a high volume of inbound calls
Excellent communication skills over the phone
Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Preferred Qualifications
1+ Year(s) of experience with HIPAA and patient privacy requirements.
2+ Years of experience with medical terminology, EHR systems, and insurance processes.
2+ Years of experience in healthcare customer service or clinical support environments.
2+ Years of experience working in a call center
EPIC System
Ability to multi-task in a fast-paced environment with a high degree of attention to detail
This is a work from home position. See application questions for the list of states we employ in.
Hourly Pay Rate: $16 - $16 USD
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  • New York, New York, United States

Sprachkenntnisse

  • English
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