Client Care Representative
LeadVenture®
- New York, New York, United States
- New York, New York, United States
Über
This position is full time.
Key Responsibilities
Respond to cancellation requests by phone and email.
Be available for incoming phone calls and transfers. This role requires a great deal of time on the phone.
Work with other teams to help customers resolve issues.
Troubleshoot with customers.
Mark customers as Cancelled or Saved in our system so they are billed correctly. Must be organized.
Request credits/refunds when appropriate.
Renew contracts when possible.
Knowledge of how car dealerships operate is necessary.
Reach out to customers who have left negative reviews to try to retain their business and change that to a positive review.
Preferred Qualifications
2+ years’ experience in relevant customer service roles.
Excellent Customer Service Skills
Excellent Phone Etiquette
Excellent Listening Skills
Written Communication
Organizational Skills
Sales Experience (not required)
General Computer Troubleshooting
Remote Support (GoToMeeting, GoToAssist)
Best Practices Consulting
CRM Ticketing System
Search Engine Optimization
Google Analytics
Internet Consulting
Internet Browser Support and Settings
Windows Operating System
Location Restrictions
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Equal Employment Opportunity Statement LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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Sprachkenntnisse
- English
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