Payment Operations Analyst Eastern HoursFramework Ventures • New York, New York, United States
Payment Operations Analyst Eastern Hours
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
Payment Operations ensures money moves reliably, efficiently, and at scale across our global payments stack. This role sits within Payment Ops and is focused on stablecoin issuance operations, including minting, burning, and daily reconciliations, alongside broader payments performance monitoring and operational excellence.
This is a high‑trust operational role supporting regulated workflows that require strong controls, attention to detail, and disciplined execution.
What you’ll do
Stablecoin Issuance Operations:
Support day‑to‑day stablecoin mint and burn workflows, executed under strict operational controls.
Perform daily mandatory reconciliations across stablecoin issuance products, including end‑of‑day reconciliation aligned to U.S. banking hours.
Execute processes under a four‑eyes (maker‑checker) framework, ensuring segregation of duties and audit‑ready evidence.
Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
Operational Excellence:
Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
Monitor partner and bank SLAs and escalates deviations to protect payment continuity.
Own operational execution for high‑impact issues, ensuring clean resolution and clear documentation.
Contribute to SOPs, controls, and process governance to strengthen IPO readiness.
Payment Performance & Optimisation:
Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
Translate operational signals into actionable insights to improve performance and reduce operational waste.
Data & Technology:
Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
Compliance, Risk & Controls:
Support compliance‑aligned operations across payments and stablecoin workflows.
Execute sensitive processes with strict access controls and evidence standards.
Identify and escalates operational risk proactively, particularly where money movement and regulatory requirements intersect.
About You
2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
Highly detail‑oriented with strong operational judgement in high‑trust environments.
Comfortable working across multiple systems and reconciling disparate data sources.
Strong analytical ability – able to investigate issues, form hypotheses, and validate with data.
Clear communicator with the ability to coordinate cross‑functionally and escaly effectively.
Comfortable operating in a fast‑moving environment with high accountability.
Bonus Points
Experience in crypto operations, stablecoins, custody, or on‑chain workflows.
Familiarity with maker‑checker controls, audit evidence standards, or regulated operations.
Working knowledge of SQL, Looker, BigQuery, or similar tooling.
Understanding of payment rails (ACH, card processing, payout systems) and provider integrations.
Benefits & Perks
Competitive salary package
Equity package:
all employees have ownership at the company.
Pay for performance equity bonus: those who drive outsized outcomes receive outsized rewards.
Moonshot award.
We honour exceptional impact – 10 employees twice a year, each earning a $250,000 equity grant.
Unlimited holidays – you can choose when to work and when to switch off.
Hybrid working schedule: work fully remotely or at your nearest office, choice is yours.
Private healthcare benefits to protect you and your loved ones.
Enhanced parental leave so you can spend more time with your loved ones without second thought.
Annual training budget to support your training journey every step of the way.
Home office setup allowance to create the office of your dreams.
Remote working allowance – extra for utilities if you work fully remotely.
Monthly budget to spend on our products and zero‑fee crypto transactions.
Employee referral programme – receive 10K in U.S. crypto for referrals.
Regular remote company off‑sites: meet colleagues regularly for high‑impact in‑person sessions and hackathons.
Working in a disruptive and fast‑growing company where excellence is rewarded.
Commitment To Diversity We are a proud equal‑opportunity employer and prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or otherwise participating in the application process.
We may use AI tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans.
Apply Now:
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Sprachkenntnisse
- English
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