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IT Support Manager - External Operations & SystemsConcert Golf • New York, New York, United States
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IT Support Manager - External Operations & Systems

Concert Golf
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

The Role We need an IT Support Manager who thinks like an operator and works like a technologist. You'll own support for all external‑facing club systems — most importantly Northstar (our ERP across 38 clubs), Enterfusion POS, and the integrations that connect them. You'll be the face of IT for our General Managers and operations teams, and the bridge between club realities and our enterprise data architecture. This role is remote friendly.
Compensation $90,000 – $120,000 base salary + bonus + full benefits + travel reimbursement + club access privileges. This is a high‑visibility, high‑impact role in a growing company.
What You’ll Do
Own IT support for 38+ Northstar club instances — the ERP that runs our entire operation.
Support Enterfusion POS systems: hardware, software, integrations, and configuration.
Be the technical connector between club operations and our enterprise tools (Salesforce, Azure Data Lake, HotSchedules, Craftable, MaintainX, DocuSign).
Manage club technology onboarding as we continue to grow our portfolio.
Build relationships with GMs and club leadership — proactively solving problems before they impact members.
Travel to club properties (~25%) to provide hands‑on support, training, and system rollouts.
What We’re Looking For
5+ years in IT support with multi‑site or hospitality environment experience.
ERP or POS platform support experience — Northstar knowledge is a major differentiator.
Comfortable with integration concepts: FTP/SFTP transfers, SaaS ecosystems, and API environments.
A natural relationship builder who communicates well with non‑technical people.
Willing and able to travel ~25% across our club portfolio.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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