WordPress Support Specialist (Contractor)Mannix Marketing • New York, New York, United States
WordPress Support Specialist (Contractor)
Mannix Marketing
- New York, New York, United States
- New York, New York, United States
Über
Mannix Marketing, Inc. | Glens Falls, NY (Remote) | 1099 Contractor | $15–$35/hr DOE
About Mannix Marketing Mannix Marketing is an award-winning, full-service digital marketing and web development agency founded in 1996 and based in Glens Falls, NY. We build custom-coded, SEO-optimized WordPress websites for clients across industries including healthcare and senior living, B2B and manufacturing, travel and tourism, and nonprofits. Every site we build is hand-coded — no page builders, no bulky themes — and maintained to WCAG 2.2 AA accessibility standards. We're a fully remote team that takes pride in delivering reliable, measurable results for our clients.
The Role We're looking for a skilled WordPress Support Specialist to join our team as an ongoing contractor. You'll work within our support queue to handle maintenance, troubleshooting, and administrative requests across a portfolio of custom-coded WordPress client sites. This is a ticket-based, asynchronous-friendly role that requires someone who can work independently, communicate clearly with non-technical clients, and deliver accurate, clean work the first time.
This is not a design or new-build role. It is a maintenance and support role requiring genuine depth in WordPress and server-side fundamentals.
What You'll Do
Resolve incoming support tickets via
Zendesk
— content updates, plugin issues, broken layouts, form troubleshooting, and more
Perform edits and updates on
custom-coded WordPress sites
(PHP, custom themes, no page builders)
Manage and troubleshoot hosting issues including
cPanel, DNS records, SSL certificates, and domain configuration
Work with plugins including
ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI
Assist with
Google Workspace administration
tasks including user management, email setup, and permissions
Identify and elevate issues that require developer‑level intervention
Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language
You Must Have
3+ years of hands‑on WordPress experience
working with custom-coded themes — not page builders
Demonstrable experience with
custom PHP and WordPress template hierarchy
Comfort working in sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools
Experience with
cPanel, DNS management, SSL installation/renewal
Familiarity with
ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO
Experience using a
ticketing system
(Zendesk strongly preferred)
Ability to write
custom CSS
— no Tailwind, no Bootstrap
Strong written communication skills — you'll often be the first point of contact for clients describing issues
Strongly Preferred
Google Workspace admin experience
(adding users, configuring email, managing aliases and permissions)
Familiarity with
WCAG 2.2 AA accessibility standards
Experience supporting an agency client portfolio (multiple sites simultaneously)
Upwork or other platform profile with verifiable reviews from support/maintenance work
What We're NOT Looking For We want to be direct to save everyone time. Please do not apply if:
Your WordPress experience is primarily with
Elementor, Divi, Beaver Builder, or other page builders
You have not worked with
custom PHP themes or hand‑coded WordPress sites
You have no experience with a
ticketing or help desk system
Your portfolio consists mainly of site builds rather than ongoing maintenance and support work
Work Arrangement
Remote
— work from anywhere with reliable internet
Availability:
Eastern Time business hours preferred; some asynchronous flexibility available
Engagement type:
1099 contractor, ongoing — hours vary by ticket volume
Rate:
$15–$35/hr depending on experience and demonstrated skill
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Sprachkenntnisse
- English
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