Production Control Technician
Eagleview
- New York, New York, United States
- New York, New York, United States
Über
Compensation & Location This is a full‑time remote role with an hourly compensation of $18.72/hr.
Key Responsibilities
Monitor digital workflow in real time: Actively monitors multiple production queues to ensure report files and related data move correctly between workflow stages and departments; identifies stalled, aging, or misrouted items early to protect downstream delivery commitments; personal time management.
Manage high‑volume, hour‑based SLAs: Prioritizes and re‑prioritizes thousands of daily reports based on individual due times (often within hours), workload conditions, and risk to delivery; maintains awareness of queue health and deadline proximity throughout the shift to consistently meet strict timetables.
Perform first‑order exception handling (triage and resolution): Investigates workflow exceptions such as failed handoffs, missing/incomplete inputs, processing errors, or validation failures; applies approved corrective actions within role scope to return work to the standard flow and minimize rework.
Escalate blockers with clear documentation and urgency: When an issue cannot be resolved at the first level, escalates promptly to the appropriate internal teams with relevant details (what failed, impact to SLA, steps already taken, and recommended next action) to drive rapid resolution (non‑customer facing).
Maintain constant, clear internal communication: Provides frequent, concise status updates on priorities, exceptions, and SLA risks; communicates workload shifts and emerging issues to keep teams aligned and enable timely decision‑making in a fast‑moving environment.
Demonstrate strong time management and task‑switching: Balances competing deadlines by planning work, monitoring multiple queues, and switching tasks efficiently while maintaining accuracy and attention to detail under time pressure.
Support “plug‑and‑play” role rotation: Performs work across the team’s core roles as needed to address backlogs, coverage gaps, and demand spikes; follows documented procedures and adapts quickly to maintain consistent output.
Protect accuracy while maintaining speed: Verifies work products meet defined completeness and quality expectations before moving to the next step; flags anomalies and prevents known errors from advancing to later stages where they are more costly to correct.
Contribute to workflow improvement and stability: Identifies recurring exception trends, bottlenecks, and unclear process steps; provides actionable feedback to improve workflow design, reduce preventable exceptions, and support timely delivery of accurate products.
Assist with new or evolving workflows as needed: When a new process or product lacks a stable workflow, supports facilitation and short‑term workflow buildout until it can be transitioned to the appropriate teams.
Other duties as assigned.
Job Qualifications & Requirements
Computer proficiency required: Demonstrated ability to use a computer quickly and accurately in a fast‑paced, deadline‑driven environment (keyboard/mouse navigation, managing multiple windows/apps, basic file handling).
Remote‑work readiness: Ability to work effectively in a fully remote environment, including reliable use of online communication and collaboration tools (e.g., chat, calls, screen sharing) and maintaining responsiveness during scheduled hours.
Time management under strict timetables: Ability to prioritize and execute work to meet frequent, time‑sensitive deadlines and adjust priorities throughout the shift.
Communication skills: Clear, timely written communication and ability to coordinate with teammates to resolve workflow issues and handoffs.
Education: High school diploma or equivalent (GED) acceptable.
Preferred Experience
Proficiency with Microsoft Office (especially Excel) including organizing information, using formulas, filters/sorts, and working efficiently with large lists/data sets.
Experience in a high‑volume, deadline‑driven environment (operations, production, logistics, dispatch, scheduling, QA, support, etc.).
Associate’s or Bachelor’s degree (any field) or relevant coursework/training that demonstrates strong analytical/problem‑solving skills.
Comfort working with large data sets and maintaining accuracy while moving quickly.
Experience collaborating across teams using messaging and video meeting tools in a remote or hybrid setting.
Core Competencies
Drive & Follow Through – Takes initiative and turns ideas into action.
Adaptability in Uncertainty – Adjusts quickly and performs through change.
Customer‑Centered Mindset – Puts customer needs at the center of decisions.
Judgment & Problem Solving – Makes sound decisions and solves problems effectively.
Role‑Specific Expertise – Applies strong functional expertise to deliver results.
Results Accountability – Owns outcomes and delivers on commitments.
Work Prioritization & Execution – Focuses on priorities and delivers on time.
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Sprachkenntnisse
- English
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