Virtual Customer Experience AssociateWorkoo Technologies • San Diego, California, United States
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Virtual Customer Experience Associate
Workoo Technologies
- San Diego, California, United States
- San Diego, California, United States
Über
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Virtual Customer Experience Associate
Starting pay rate is $16.00 an hour.
After training the pay increases to $17.00 an hour.
Training is Monday through Friday.
Work Shift will be assigned after training which may include a weekend day.
Plenty of growth opportunities within the healthcare team!
Health benefits for you and your family including medical, dental, and vision.
Paid time off.
Would you enjoy being part of a team that makes a difference in people's lives?
Do you love helping people solve complex problems and delivering solutions?
Join our virtual Customer Experience team!
About The Customer Experience Associate Role
As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.
A few of the questions you may receive as a healthcare call center advocate are the following:
Can you tell me how much a medicine is going to cost on my plan?
Do you know if this service is covered with my plan?
Requirements
We're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
Must type at least 25 wpm
Keyboarding and software proficiency
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED or college degree
Successful completion of background check is required for this position
Equipment and workspace requirements
We will provide you with a computer and equipment
You must have high-speed internet connection.
Must be able to hardwire your work computer directly to your home modem via ethernet
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Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.