AMAZING SHIFT LEADER

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Essential duties and responsibilities include:

• Ensuring consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
• Maintaining speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assisting the Store Manager in onboarding and training new team members
• Developing effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seeking opportunities to increase individual and team sales
• Understanding and executing cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensuring team members follow all health, safety, and sanitation guidelines
• Serving as a keyholder, following all opening and closing procedures
• Demonstrating punctuality, dependability, and adaptability
• Assisting Store Manager with administrative duties as requested

Qualifications include:

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Benefits include:

• Free shift drink
• Free T-shirt provided
• Discounted drinks off-duty

Starting pay: $16.00 an hour