Service AdvisorSwickard Auto Group • Edmonds, Washington, United States
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Service Advisor
Swickard Auto Group
- Edmonds, Washington, United States
- Edmonds, Washington, United States
À propos
Full-time
Description
Swickard Toyota | Edmonds, WA | High-Volume Store | Hospitality-Driven Service
- Prior automotive service advisor experience required
At Swickard, hospitality does not stop at the showroom door - it continues in the service drive.
At Swickard Toyota in Edmonds , our Service Advisors are trusted guides. You protect the guest's time, explain repairs with clarity, and ensure every interaction reflects integrity and follow-through. If you value preparation, transparency, and consistent execution - you will like how we operate.
About Us
Swickard Auto Group is a hospitality company that happens to sell cars. Across 40+ rooftops, we scale performance through standards, training, and repeatable processes.
Swickard Toyota is a high-volume, fast-paced store with strong service traffic and loyal guests. Our advisors play a critical role in retention, revenue, and long-term relationships.
What You'll Do
- Greet guests promptly and conduct thorough vehicle intake
- Clearly explain recommended maintenance and repairs
- Provide accurate estimates, timelines, and follow-up communication
- Coordinate with technicians to ensure efficient workflow
- Monitor repair progress and keep guests informed
- Close repair orders with clarity and professionalism
- Build long-term relationships through trust and consistent follow-up
- Maintain accurate documentation in the CRM and DMS
- Structured dispatch and technician workflow
- Strong parts processes to minimize delays
- Clear repair order standards and documentation expectations
- Leadership focused on guest satisfaction and operational excellence
- Consistent coaching and accountability
- Maintain high CSI performance
- Consistently achieve labor and parts sales goals
- Protect effective labor rate through proper menu presentation
- Ensure 100% compliance with dealership processes
- Deliver timely, accurate communication to every guest
- Prior automotive service advisor experience required
- Toyota experience a plus, not required
- Strong communication and organization skills
- Ability to manage multiple repair orders simultaneously
- Professional presence and steady follow-through
- Valid driver's license with clean driving record
- Competitive base pay plus performance incentives
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- Ongoing training and career development
- Employee vehicle purchase and service discounts
- Strong service traffic and earning potential
- Stable leadership and structured processes
- Opportunity to grow within a multi-store organization
Salary Description
$50K - $120K per year
Compétences linguistiques
- English
Avis aux utilisateurs
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