SENIOR EPIC CLIENT SYSTEMS ADMINISTRATOR

Req #: 243814

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail:

Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle

Posting Date: 02/24/2025

Closing Info: Open Until Filled

Salary: $9,535 - $12,003 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,

click here.

UW MEDICINE IT SERVICES

has an outstanding job opportunity for a

Senior Epic Client Systems Administrator (ECSA)

position.

WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday

Required participation in team on call schedule

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS)

is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

100% remote opportunity

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Managing Epic client system and web and service server applications (i.e. Interconnect, Care Everywhere, MyChart, Kuiper, Hyperspace Web, EpicCare Link, WebBlob, System Pulse, BCA)

Leads projects of small to intermediate scope, with high levels of technical complexity

Communicates strategy and goals to project team and stakeholders

Identifies and executes proofs of concept for new technologies or other significant enhancements

Manages and recommends changes to technical standards

Responsible for security design of more complex systems or applications

Plans and implements significant changes to system to address capacity, performance, or overall scale

Experience managing Windows Server systems

Conversant with more advanced networking concepts especially as they relate to data center networking: firewalls, load balancing, virtual private networks, etc.

Implement systems with more enhanced reliability enhancements that include replication, clustering, or other fault tolerant concepts

Providing production support for escalated issues/tickets and ongoing system troubleshooting, maintenance, monitoring, and training

Cross-training and mentoring team members

Participates in team on-call rotation

REQUIREMENTS

Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience

Currently holds one or more of the following Epic certifications:

ECSA 101 – Hyperspace, ECSA 102 - WebBlob/BCA/EPS, ECSA 105 - Hyperspace Web/Interconnect/System Pulse, ECSA 110 - MyChart/MC Mobile/EpicCare Link, and/or ECSA 115 - Care Everywhere

6+ years’ experience must include the following:

6+ years providing Epic ECSA systems application maintenance/support

6+ years of experience with Windows System management

Exemplary customer service orientation, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service

6+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

Advanced experience defining customer requirements, translating them into design specifications for intermediate- to large-scale projects

Strong knowledge of software development lifecycle

Extensive experience supporting small- and large-scale enterprise customers, both internal and external

Extensive experience walking clients through using systems in a healthcare environment

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs)

Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.