Customer Service Representative

Job Description

Job summary:

As a Customer Service Representative, you will be the primary point of contact for our Russian and English-speaking customers. Your role will involve assisting customers with inquiries, resolving issues, and ensuring a positive experience with our company. You will work closely with other team members to ensure that all customer needs are met promptly and effectively.

Key Responsibilities:

• Provide high-quality customer support to our clients via phone, email, and live chat.
• Assist customers with service and product inquiries, estimates, project status, and troubleshooting issues.
• Resolve customer complaints and issues in a professional and efficient manner.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service delivery.

Job Requirements:

• Fluent in English both spoken and written
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.

Experience :

• 1+ years of communication experience preferred
• Customer Service experience preferred
• Any college degree preferred
• Experience in a multilingual customer service environment preferred

Why join our team?

• Ability to advance and grow along with the company
• Full-time, year-round work schedule
• Small family business - no "big business" atmosphere

Being one of the fastest growing HVAC companies in NJ, Sam's Air Control is proud to be delivering exceptional heating and air conditioning solutions to property owners across Central Jersey and neighboring areas. Founded in 2014 as a family-operated business, Sam's Air Control embodies a legacy of quality, integrity, and personalized service. With a commitment to excellence and a strong emphasis on familial values, we take pride in our team-oriented approach and strive to exceed customer expectations with every project. We are a fast growing company and depend on the strength of our team members' bonds to succeed, each and every team member is important and valued in our organization.

Being one of the fastest growing HVAC companies in NJ, Sam's Air Control is proud to be delivering exceptional heating and air conditioning solutions to property owners across Central Jersey and neighboring areas. Founded in 2014 as a family-operated business, Sam's Air Control embodies a legacy of quality, integrity, and personalized service. With a commitment to excellence and a strong emphasis on familial values, we take pride in our team-oriented approach and strive to exceed customer expectations with every project. We are a fast growing company and depend on the strength of our team members' bonds to succeed, each and every team member is important and valued in our organization.