Adjointe administrative – Service client et comptabilité

Description of Responsibilities

The successful candidate will be responsible for the following duties:

Customer Service and Communications

• Answer company phone calls and emails
• Provide professional and courteous customer service
• Receive, screen, and forward inquiries to the appropriate parties
• Handle complaints and resolve problematic situations with diplomacy
• Conduct follow-ups with clients

Billing and Accounts Receivable

• Prepare and issue invoices
• Monitor payments and accounts receivable
• Communicate with clients regarding payment reminders
• Maintain up-to-date financial records
• Collaborate with management on administrative follow-up

Research and Procurement

• Research materials and suppliers
• Request quotes and compare pricing
• Track and follow up on orders
• Maintain records of purchases and suppliers

Marketing and Social Media

• Manage the company’s social media accounts
• Publish promotional and informational content
• Respond to online messages and comments
• Assist in developing marketing strategies
• Update digital platforms and advertisements

General Administration

• File and organize company records
• Manage administrative documentation
• Prepare documents and reports
• Provide administrative support to management