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Five9 Expert Needed – Call Center Automations
FreelanceJobs
- Canada
- Canada
À propos
This is not a sales role and not a beginner setup. I need someone who understands how Five9 works in real production environments and can think in terms of systems, routing logic, and operational reliability.
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What You'll Help With
• Five9 call routing & IVR flows
• Time-based and overflow routing
• Dispositions, call outcomes, and automation logic
• Agent workflows and system safeguards
• Integrations or handoffs to CRMs / intake systems (where applicable)
• Identifying gaps, inefficiencies, or failure points in existing setups
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What I'm Looking For
• Proven hands-on experience with Five9
• Strong understanding of call center automations and workflows
• Ability to explain logic clearly (not just "click buttons")
• Comfortable working independently and making recommendations
• Experience supporting professional services or legal intake is a plus
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Project Type
• Initial setup and optimization
• Ongoing or ad-hoc support possible if it's a good fit
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To Apply
Please include:
1. Your experience with Five9 (years + types of setups)
2. Examples of automations or systems you've built
3. Any relevant call center or intake experience
Contract duration of 1 to 3 months.
Mandatory skills: Five9, Automation, API, Product Knowledge
Compétences linguistiques
- English
Avis aux utilisateurs
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