Cette offre d'emploi n'est plus disponible
À propos
Data Analytics Manager
will lead a dedicated team of Data Analysts to enhance operational oversight and support strategic initiatives within Liberty's Customer Service and Strategy departments. You will play a pivotal role in managing the entire data lifecycle, from data cleansing and transformation to reporting and facilitating informed decision-making. In this position, you will: Develop and implement data governance frameworks that elevate Customer Service operations. Ensure data quality, consistency, and security while automating and streamlining data processes. Lead and mentor Data and Benchmark Analysts utilizing various intelligent automation tools. Interpret data formulas, troubleshoot variances, and oversee project management to enhance the Customer Excellence Framework. Collaborate with cross-functional teams to monitor KPIs and operational strategies, providing data-driven insights to leadership. Assist with budget management, cost control, and project prioritization. Identify opportunities for improving customer service delivery by implementing industry best practices and KPIs. Qualifications: Bachelor's degree in Business, Operations, or related field (equivalent experience will be considered). 5+ years in the utility or regulated industry or in IT-related customer service roles. 3+ years of management experience. Familiarity with IT Architecture, with SAP as a plus. What We Offer: We value our employees and provide competitive pay reflective of your skills and experience. Our comprehensive benefits package includes: Medical, Dental, and Vision coverage & a 401K plan with a 5% match from day one. Annual bonus and opportunities for merit increases. Life insurance, short-term & long-term disability. Employee Stock Purchase Program. Free Employee Assistance Program & Headspace account. 3 weeks of vacation, 5 sick days, 12 paid holidays, and 3 volunteer days. Tuition reimbursement and professional development opportunities. Recognition programs, service awards, and a supportive work culture. With over $15 billion in assets, Algonquin Power & Utilities Corp. is a leader in renewable energy and utility services. We are committed to delivering clean energy and water solutions while fostering a diverse and inclusive workforce. If this opportunity excites you, we encourage you to apply, even if you don't meet every qualification. Together, we can sustain energy and water for life. Our office locations include Joplin, MO, Gloucester, VA, Gold Canyon, AZ, and more.
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.