IT Support Technician

Technical Support Tech - Titan Tech (Mason, OH)

Titan Tech is a Managed Service Provider (MSP) offering IT support/services for small to medium-sized businesses in the Cincinnati / NKY area. We're looking for a MSP IT Administrator to join our growing team

About the Role:

• Provide Level 1, 2, and 3 IT support for clients, primarily remote support from our Mason office with occasional on-site visits.
• Perform IT projects such as PC setups, server upgrades, cloud migrations, office moves, network hardware upgrades, and full IT infrastructure build-outs.
• Diagnose and resolve hardware, software, and network issues.
• Work on networking and security infrastructure, including firewall configurations, VPN setups, and wireless deployments.
• Maintain detailed documentation of IT environments, troubleshooting steps, and project work.

Preferred Experience:

• 2-5 years in a previous IT job
• Experience with computer and networking troubleshooting
• Strong customer service and communication skills.
• Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus.
• Experience with camera systems and access control is a plus.
• Experience operating power tools and scissor lifts is a plus.
• Experience with structured cabling and conduit work is a plus.

Requirements:

• Valid driver's license and reliable personal vehicle with insurance.
• Ability to pass a comprehensive background check.

What We Offer:

• Health and dental insurance.
• 401K Match.
• Generous PTO policy.
• Yearly performance-based bonuses.
• Financial planning assistance.
• Opportunities for professional growth, training, and certifications.

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Application Question(s):

• How many words per minute can you type?
• In one sentence, what does DNS do?
• What port does Remote Desktop use? (number only)
• User reports 'no internet.' List the first three steps you would take.
• Are you comfortable explaining technical fixes in plain English to non-technical staff?
• Which ticketing tools have you used (e.g., NinjaRMM, Autotask, Zendesk)?
• What new IT skill have you taught yourself in the past six months, and how?
• This role involves occasional after-hours work (on-call rotation once every six weeks). Are you able to participate?

Experience:

• IT: 2 years (Required)

Ability to Commute:

• Mason, OH Required)

Work Location: In person