Senior Customer Quality Support Representative

Company:

Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Senior Customer Quality Support Representative to support the KC-46 Tanker program in Everett, WA . The selected candidate will be acting as a customer interface focal.

Position Responsibilities:

• Perform customer reviews, shakes, and inspections

• Independently manage the schedule of customer inspections and events

• Coordinate with customer, manufacturing, and quality stakeholders to ensure alignment of resources to support schedule

• Assist the customer throughout production and delivery through various quality tasks and projects

• Provide product manufacturing and delivery status

• Facilitate and lead customer concern resolution

• Complete administrative tasks that support customer requirements

• Engage and lead stakeholders to ensure a positive customer experience

• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency

• Provide customer orientations around safety, production, delivery processes, and the Quality Management System (QMS)

• Coordinate and communicate applicable records with customer

• Work under minimal supervision and exercise considerable latitude in determining strategies and approaches to assignments based on procedures, goals, and objectives

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience with aircraft production or maintenance

• Experience directly interfacing with customers

Preferred Qualifications (Desired Skills/Experience):

• Experience working with DCMA personnel

• Experience in application of the Quality Management System

• Experience working independently and managing work statement

• Airframe & Powerplant (A&P) Certificate

Travel:

Position may require travel up to 10% of the time.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 2nd shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: USD 102,000 – 138,000

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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