IT Technician/ Assistant Manager

Location: Slick City Willowbrook (On-site)
Type: Full-Time
Reports To: General Manager

Slick City is seeking a motivated IT Technician / Assistant Manager to support both our technology systems and daily park operations. This dual-role position is ideal for a hands-on leader who enjoys troubleshooting technical issues while helping manage staff, guest experience, and facility operations in a fast-paced entertainment environment.

• Provide on-site IT support for POS systems, ticketing software, kiosks, and office computers
• Troubleshoot network, Wi-Fi, printers, registers, tablets, TVs, and digital signage
• Support security cameras, access control, and music/AV systems
• Coordinate with vendors for internet, POS, and software support
• Perform system updates, maintenance, and basic documentation
• Respond quickly to tech issues impacting guest experience

• Support the General Manager with daily operations and shift leadership
• Assist with staff scheduling, training, and performance coaching
• Handle guest concerns and service recovery professionally
• Ensure safety, cleanliness, and operational standards are met
• Step in as Manager on Duty when needed
• Assist with opening/closing procedures and cash handling

• 2+ years in IT support, operations, or management (entertainment, retail, or hospitality preferred)
• Strong technical troubleshooting skills (POS, networking, hardware)
• Leadership experience or readiness to step into a management role
• Excellent communication and guest-service skills
• Ability to multitask and prioritize in a live, guest-facing environment
• Availability for evenings, weekends, and peak business times

• POS or ticketing system experience
• Basic networking knowledge (routers, switches, Wi-Fi)
• Experience supervising staff
• CompTIA A+ / Network+ or equivalent experience (a plus, not required)

• Competitive pay based on experience
• Growth opportunities within a growing brand
• Fun, high-energy workplace
• Employee perks and discounts