Front Office Receptionist

Job Overview
We are seeking a welcoming Front Office Receptionist to join our family practice team. This vital role serves as the first point of contact for patients and visitors, ensuring a positive experience through exceptional patient service and efficient administrative support. The ideal candidate will possess strong communication skills, both verbal and written, a charismatic personality, and a knack for coordinating patient needs with practice availability. Your energy and professionalism will help streamline daily operations, facilitate accurate documentation, and uphold the highest standards of patient confidentiality in compliance with HIPAA regulations.

Duties

• Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out procedures
• Verify insurance coverage, performing insurance eligibility checks at multiple insurance portals
• Schedule appointments efficiently utilizing Elation, learning to prioritize care needs and match with provider availability
• Answer multi-line phone systems promptly with professional phone etiquette; direct calls appropriately
• Maintain accurate medical records by filing documents, reviewing documentation for completeness, and updating patient information
• Assist with billing tasks including medical collection efforts
• Manage office supplies, organize files, and support clinic management tasks to ensure smooth daily operations
• Ensure compliance with HIPAA regulations by safeguarding patient information during all interactions and documentation processes

Experience

• Previous experience in a medical office environment or healthcare setting is valued but not required
• Proven ability to handle multiple requests with confidence and patience.
• Excellent transcription skills and a strong commitment to ensuring data entry accuracy
• Demonstrated customer service skills with a professional demeanor in a fast-paced environment
• Collaborating closely with a small team

Join us to make a meaningful difference in patient care while enjoying a supportive work environment that values your skills. We are committed to fostering your professional growth through ongoing training opportunities in health information management and administrative excellence.

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Work Location: In person