S'INSCRIRE
Retour aux emplois
XX
Mobile Service CoordinatorStivers Ford of Birmingham • United States
Trouver des emplois similaires

Cette offre d'emploi n'est plus disponible

XX

Mobile Service Coordinator

Stivers Ford of Birmingham
  • +3
  • +3
  • US
    United States
  • +3
  • +3
  • US
    United States
Trouver des emplois similaires

À propos

The Mobile/Remote Service Coordinator is critical to the overall success of
Mobile Service at the dealership.
This role coordinates and manages all Mobile Service activities within the dealership.
Skills/Knowledge - Knowledge of Service Advisor functions, knowledge of
dealership operations, customer focused, business acumen, people leader
Qualities - Trustworthy, personable, good communicator, confident, decisive,
organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities • Manage RO Process
- RO creation • Mobile Service Advisor
- Ensure correct parts
- RO closeout
- Process payment • Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity
parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Add parts to the RO as required
- Ensure unused parts are accounted for and added back to inventory • Schedule
- Coordinate with BDC (where applicable) to ensure Mobile Service Unit
is adequately scheduled
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization • Route
- Utilize Route Optimization to set Mobile Service appointments • Dispatch
- Dispatch appropriate Mobile Service Unit and Technician for
requested repair
- Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair
- Confirm customer appointment
- Communicate day of Mobile Service status • Customer Follow-Up
- Ensure customer satisfaction • Prospect
- Partner with Fleet staff to solicit Fleet business • Marketing
- Partner with dealership Marketing Department to promote
Mobile Service

Compétences idéales

  • Communication
  • Customer Service
  • Scheduling
  • United States

Expérience professionnelle

  • Administrative
  • General Management
  • General Project Management

Compétences linguistiques

  • English
Avis aux utilisateurs

Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.

Trouver des emplois similaires