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Mobile Service Coordinator
Stivers Ford of Birmingham
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- United States
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- United States
About
Mobile Service at the dealership.
This role coordinates and manages all Mobile Service activities within the dealership.
Skills/Knowledge - Knowledge of Service Advisor functions, knowledge of
dealership operations, customer focused, business acumen, people leader
Qualities - Trustworthy, personable, good communicator, confident, decisive,
organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities • Manage RO Process
- RO creation • Mobile Service Advisor
- Ensure correct parts
- RO closeout
- Process payment • Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity
parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Add parts to the RO as required
- Ensure unused parts are accounted for and added back to inventory • Schedule
- Coordinate with BDC (where applicable) to ensure Mobile Service Unit
is adequately scheduled
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization • Route
- Utilize Route Optimization to set Mobile Service appointments • Dispatch
- Dispatch appropriate Mobile Service Unit and Technician for
requested repair
- Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair
- Confirm customer appointment
- Communicate day of Mobile Service status • Customer Follow-Up
- Ensure customer satisfaction • Prospect
- Partner with Fleet staff to solicit Fleet business • Marketing
- Partner with dealership Marketing Department to promote
Mobile Service
Nice-to-have skills
- Communication
- Customer Service
- Scheduling
Work experience
- Administrative
- General Management
- General Project Management
Languages
- English
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